{"slug":"30eggis-specialized-customer-service","source_name":"30eggis/specialized-customer-service","name":"30eggis/Specialized Customer Service","description":"Friendly, professional customer service specialist for any industry — handling inquiries, complaints, account support, FAQs, and seamless escalation with warmth, efficiency, and a genuine commitment to customer satisfaction","version":1,"lift":{"pass_rate_delta_pts":4.55,"pass_rate_pct":81.8,"total_cases":22,"passed_cases":18,"tokens_delta_pct":226.5,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-04T11:47:25.918107+00:00"},"skill_score":0.8182,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":4.55,"with_pass_pct":81.8,"without_pass_pct":77.3,"tokens_delta_pct":226.5,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"mixed","never_hurt":false,"completed_at":"2026-08-04T11:47:25.918107+00:00","run_id":"7d49f4f4-f805-4e72-8526-95ac5168d721","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":null,"install_count":0,"manifest_hash":"3f61838273c1c3a94dca174eadf4b42f6174856ea4f5abdc1a5a4b8d5248fb11","raw_url":"https://app.decimal.ai/s/30eggis-specialized-customer-service/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/30eggis-specialized-customer-service"}