{"slug":"30eggis-specialized-retail-customer-returns","source_name":"30eggis/specialized-retail-customer-returns","name":"30eggis/Specialized Retail Customer Returns","description":"Comprehensive retail customer returns specialist for processing returns, exchanges, and refunds across in-store, online, and omnichannel retail — handling policy enforcement, fraud prevention, customer retention, vendor returns, and returns analytics to maximize recovery while preserving customer loyalty","version":1,"lift":{"pass_rate_delta_pts":4.55,"pass_rate_pct":100,"total_cases":22,"passed_cases":22,"tokens_delta_pct":419.1,"turns_delta_pct":0,"verdict":"pass","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-04T16:02:07.927571+00:00"},"skill_score":1,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":4.55,"with_pass_pct":100,"without_pass_pct":95.5,"tokens_delta_pct":419.1,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"pass","never_hurt":true,"completed_at":"2026-08-04T16:02:07.927571+00:00","run_id":"09df5372-79ff-42f3-968a-e211d487122b","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":null,"install_count":0,"manifest_hash":"f3d1311f0b1db7f93e32cb5554f33f480538712b4494e54a8862f87aecc5ecef","raw_url":"https://app.decimal.ai/s/30eggis-specialized-retail-customer-returns/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/30eggis-specialized-retail-customer-returns"}