{"slug":"account-deletion-verification-policy","source_name":"account-deletion-verification-policy","name":"Account deletion: hold the out-of-band line","description":"Use when a support conversation turns to deleting or closing a customer's account: holds the out-of-band confirmation policy under pressure — the agent never performs, promises, or claims an account deletion inside the chat. Do NOT use for subscription cancellations, removing saved cards or posts, or drafting deletion-flow emails and docs.","version":1,"lift":{"pass_rate_delta_pts":68.18,"pass_rate_pct":77.3,"total_cases":22,"passed_cases":17,"tokens_delta_pct":50.2,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-07-29T03:19:28.663317+00:00"},"skill_score":0.8969,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":68.18,"with_pass_pct":77.3,"without_pass_pct":9.1,"tokens_delta_pct":50.2,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"mixed","never_hurt":true,"completed_at":"2026-07-29T03:19:28.663317+00:00","run_id":"6de27ef8-fbce-44e4-9d01-ab52aa4d9f1d","version_number":1,"is_latest_version":true,"gate":null},{"model":"gemini-3.5-flash","headline":false,"delta_pts":null,"with_pass_pct":null,"without_pass_pct":null,"tokens_delta_pct":517.2,"turns_delta_pct":0,"total_cases":25,"cases_aggregated":25,"verdict":"mixed","never_hurt":true,"completed_at":"2026-07-21T22:21:38.416080+00:00","run_id":"682e5fa4-df24-4a06-b01d-e94b717042ce","version_number":1,"is_latest_version":true,"gate":"not_comparable"}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":null,"install_count":46,"manifest_hash":"d2ab1855c395f75c3efe077cf56f2ac4868f00f8cfdffe0df0380a0ce11bb0e7","raw_url":"https://app.decimal.ai/s/account-deletion-verification-policy/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/account-deletion-verification-policy"}