---
name: acme-returns-policy
description: "Use when a customer asks about returning or exchanging an Acme order, or how much they would get back: holds Acme's return rules, costs and steps."
metadata:
  decimalai-skill-id: "0a678497-9852-4d9c-9cc0-64eb8ebcdd48"
  decimalai-version-id: "33748262-28ed-4b03-a787-c9884e3fc1ea"
  decimalai-version: "1"
  decimalai-body-sha256: "c53f37873ceb720c185f7ad4ea7758c11b6b164879ce365379b3a8b6457aff81"
  decimalai-name: "acme-returns-policy"
  decimalai-format: "1"
  decimalai-invocation: "model"
  decimalai-category: "sales-support"
  decimalai-source: "https://app.decimal.ai/s/acme-returns-policy@1/SKILL.md"
---
# Acme returns and replacements

Acme's rules. Apply them to the order you looked up and give the customer the outcome, not the rulebook.

| Situation | What Acme does |
|---|---|
| Unopened | Free return label, full refund |
| Opened and working | Return allowed, 15% restocking fee taken from the refund |
| Stopped working or faulty | Free replacement, no need to send it back first |

- State the amount in dollars when a fee applies.
- To start: send the customer to acme.example/returns with their order number. The label or replacement goes out within 1 business day.
- Refunds reach the card within 5 business days of Acme receiving the item.