{"slug":"asgard-ai-platform-cs-sop","source_name":"asgard-ai-platform/cs-sop","name":"Asgard AI Platform/Cs Sop","description":"Design customer service operations including tiered support (L1/L2/L3), response templates, SLA definitions, escalation procedures, and complaint handling. Use this skill when the user needs to set up a CS team, create service standards, design escalation flows, or improve response quality — even if they say 'our CS is a mess', 'how should we handle complaints', 'set up support tiers', or 'create CS SOPs'.","version":1,"lift":{"pass_rate_delta_pts":30.43,"pass_rate_pct":87,"total_cases":23,"passed_cases":20,"tokens_delta_pct":32.6,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-27T14:11:46.039161+00:00"},"skill_score":null,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":30.43,"with_pass_pct":87,"without_pass_pct":56.5,"tokens_delta_pct":32.6,"turns_delta_pct":0,"total_cases":23,"cases_aggregated":23,"verdict":"mixed","never_hurt":false,"completed_at":"2026-08-27T14:11:46.039161+00:00","run_id":"a00cf07b-bfa2-4c56-b050-e3d683cedcd3","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":0,"manifest_hash":"f3faca2ccdccd3aa693c425da84a4d825e2c968cb5d82573aa00141a16e6bae9","raw_url":"https://app.decimal.ai/s/asgard-ai-platform-cs-sop/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/asgard-ai-platform-cs-sop"}