{"slug":"bilal140202-customer-support","source_name":"bilal140202/customer-support","name":"Bilal140202/Customer Support","description":"Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences. Integrates modern support tools, chatbot platforms, and CX optimization with 2024/2025 best practices. Use PROACTIVELY for comprehensive customer experience management.","version":1,"lift":{"pass_rate_delta_pts":13.64,"pass_rate_pct":81.8,"total_cases":22,"passed_cases":18,"tokens_delta_pct":19.1,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-09T17:52:02.881292+00:00"},"skill_score":0.8182,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":13.64,"with_pass_pct":81.8,"without_pass_pct":68.2,"tokens_delta_pct":19.1,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"mixed","never_hurt":true,"completed_at":"2026-08-09T17:52:02.881292+00:00","run_id":"4d124b91-4de6-4623-b725-03fb45524bc7","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":0,"manifest_hash":"bbf2e65a6630a5e1d73babe8677c15ac87c270dffd9ced639bdbc78119eeac7d","raw_url":"https://app.decimal.ai/s/bilal140202-customer-support/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/bilal140202-customer-support"}