{"slug":"billing-dispute-resolution","source_name":"billing-dispute-resolution","name":"Resolve a contested charge","description":"Use when a customer contests a charge and wants it reversed — classify the charge type (proration, renewal, overage, duplicate, authorization-hold) and verify the billing record BEFORE crediting, so a legitimate charge is explained and only a verified duplicate or error is refunded. Do NOT use for deciding refund windows, routing/escalating a ticket, or setting the tone of an upset reply.","version":1,"lift":{"pass_rate_delta_pts":null,"pass_rate_pct":16.7,"total_cases":12,"passed_cases":2,"tokens_delta_pct":251.3,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.5-flash","grading_method":"judged","completed_at":"2026-07-11T04:28:37.897940+00:00"},"skill_score":null,"benchmark_models":[{"model":"gemini-3.5-flash","headline":false,"delta_pts":null,"with_pass_pct":null,"without_pass_pct":null,"tokens_delta_pct":251.3,"turns_delta_pct":0,"total_cases":12,"cases_aggregated":12,"verdict":"mixed","never_hurt":true,"completed_at":"2026-07-11T04:28:37.897940+00:00","run_id":"cf380b21-cd60-4e88-94d3-cef127425807","version_number":1,"is_latest_version":true,"gate":"not_comparable"}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":false},"license":null,"install_count":2,"manifest_hash":"93f1695583ddb6120692180fee8ff0380b893115c48bd51dc602c886554b0a86","raw_url":"https://app.decimal.ai/s/billing-dispute-resolution/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/billing-dispute-resolution"}