{"slug":"cbrock84-escalation-management","source_name":"cbrock84/escalation-management","name":"Cbrock84/Escalation Management","description":"Handles customer situations that have exceeded normal support — severity assessment, incident communication, executive escalation, and recovering a relationship after a failure. Use this when a customer issue is escalating or has gone to leadership, during a customer-affecting outage, when a major account is at risk, when a relationship needs repairing after a failure, or to design the escalation path itself.","version":3,"lift":{"pass_rate_delta_pts":13.04,"pass_rate_pct":95.7,"total_cases":23,"passed_cases":22,"tokens_delta_pct":2.3,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-09-26T04:02:30.597435+00:00"},"skill_score":0.9745735294117648,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":13.04,"with_pass_pct":95.7,"without_pass_pct":82.6,"tokens_delta_pct":2.3,"turns_delta_pct":0,"total_cases":23,"cases_aggregated":23,"verdict":"mixed","never_hurt":true,"completed_at":"2026-09-26T04:02:30.597435+00:00","run_id":"0dbd98e4-3d0f-4453-9412-5a725e9a0a40","latest_attempt":{"id":"0dbd98e4-3d0f-4453-9412-5a725e9a0a40","runner_model":"gemini-3.6-flash","overall_verdict":"mixed","completed_at":"2026-09-26T04:02:30.597435+00:00","gate":null},"version_number":3,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":1,"total_uses":160,"total_users":8,"manifest_hash":"729b9f4551e24a7bbd0c0d2278f6c7178db64804f221e747003acb78693cb716","install_name":"cbrock84-escalation-management","version_id":"1fbfbc31-0fce-4d4a-85dd-dee5eadcf697","body_sha256":"729b9f4551e24a7bbd0c0d2278f6c7178db64804f221e747003acb78693cb716","render_hash":"ae2fdf12b027327d92512bf0d1437e0ab090a7f5d5198d96c9821ba52c7dc51b","raw_url":"https://app.decimal.ai/s/cbrock84-escalation-management/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/cbrock84-escalation-management"}