{"slug":"csat-followup-request","source_name":"csat-followup-request","name":"Post-resolution CSAT follow-up","description":"Use when writing the follow-up message sent to a customer AFTER a support ticket was already resolved — the check-in that confirms the fix actually held, gives a concrete reopen path, and makes one soft satisfaction/rating ask, instead of leading with a survey plea, stacking multiple asks, or guilt-tripping for feedback. Do NOT use for the initial resolution reply, for routing a ticket, or for a handoff summary to another agent.","version":1,"lift":{"pass_rate_delta_pts":null,"pass_rate_pct":38.5,"total_cases":13,"passed_cases":5,"tokens_delta_pct":148.4,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.5-flash","grading_method":"judged","completed_at":"2026-07-08T21:44:24.961172+00:00"},"skill_score":null,"benchmark_models":[{"model":"gemini-3.5-flash","headline":false,"delta_pts":null,"with_pass_pct":null,"without_pass_pct":null,"tokens_delta_pct":148.4,"turns_delta_pct":0,"total_cases":13,"cases_aggregated":13,"verdict":"mixed","never_hurt":true,"completed_at":"2026-07-08T21:44:24.961172+00:00","run_id":"c8a7db3a-74be-43d9-81b1-471225306e56","version_number":1,"is_latest_version":true,"gate":"not_comparable"}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":false},"license":null,"install_count":0,"manifest_hash":"36d9a6a9ecf7ba491952dadd6f50071ef49fefa017e701e633c9ebba54ddc5d0","raw_url":"https://app.decimal.ai/s/csat-followup-request/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/csat-followup-request"}