{"slug":"cyrillemat-ticket-routing","source_name":"cyrillemat/ticket-routing","name":"Cyrillemat/Ticket Routing","description":"Frozen, deterministic decision (no LLM): maps priority, security_score, customer_tier, category, sla_breached to one of human_review, escalate_security, escalate_urgent, route_billing, route_engineering, route_default. Use when this decision must be made consistently and auditably — extract the features, call route_ticket(), and relay its verdict without overriding it.","version":1,"lift":{"pass_rate_delta_pts":40.91,"pass_rate_pct":59.1,"total_cases":22,"passed_cases":13,"tokens_delta_pct":72.8,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-04T07:06:46.767561+00:00"},"skill_score":0.5909,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":40.91,"with_pass_pct":59.1,"without_pass_pct":18.2,"tokens_delta_pct":72.8,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":17,"verdict":"mixed","never_hurt":false,"completed_at":"2026-08-04T07:06:46.767561+00:00","run_id":"b1137ae4-46d6-4f42-bfe4-87cfe3df38ad","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"Apache-2.0","install_count":0,"manifest_hash":"1864ac97aa46d2659b1308643350a4ee78df94023212ce0462998d0bfee4e533","raw_url":"https://app.decimal.ai/s/cyrillemat-ticket-routing/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/cyrillemat-ticket-routing"}