{"slug":"ericrisco-customer-support","source_name":"ericrisco/customer-support","name":"Ericrisco/Customer Support","description":"Use when a live support ticket needs triage (intent, P1–P4 priority, SLA clock), an on-voice reply, not a raw template, de-escalation of an angry or churn-risk customer, or escalation with a handoff packet. NOT the help-center article it links to (that is `technical-writing`), a win-back program (`retention`), or the auto-answer bot (`chatbot`).","version":1,"lift":null,"skill_score":null,"benchmark_models":[],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":false},"license":"MIT","install_count":0,"total_uses":0,"total_users":0,"manifest_hash":"d4b4cbf537e8ac366fbd08630abfd709dc0c15423b2304f2bc52ec36c7d88ea9","install_name":"ericrisco-customer-support","version_id":"6a55041a-29c0-408e-a469-858e36d95129","body_sha256":"d4b4cbf537e8ac366fbd08630abfd709dc0c15423b2304f2bc52ec36c7d88ea9","render_hash":"9b8e6a0fec7e58d5c67168b0e918023dacba9a4ca9f423eacdb53bf41b115be8","raw_url":"https://app.decimal.ai/s/ericrisco-customer-support/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/ericrisco-customer-support"}