{"slug":"escalation-summary","source_name":"escalation-summary","name":"Escalation Summary to Leadership","description":"Use when writing an INTERNAL escalation to leadership about a customer account in trouble — leads with account, ARR, and severity, then states what happened, the business impact, the specific ask, and the owner plus next update, one binary claim per line. Do NOT use for a customer-facing status update, a where-to-route decision, or a resolved-incident postmortem.","version":1,"lift":{"pass_rate_delta_pts":null,"pass_rate_pct":100,"total_cases":12,"passed_cases":12,"tokens_delta_pct":423.9,"turns_delta_pct":0,"verdict":"pass","benchmark_model":"gemini-3.5-flash","grading_method":"judged","completed_at":"2026-07-09T02:16:04.960130+00:00"},"skill_score":null,"benchmark_models":[{"model":"gemini-3.5-flash","headline":false,"delta_pts":null,"with_pass_pct":null,"without_pass_pct":null,"tokens_delta_pct":423.9,"turns_delta_pct":0,"total_cases":12,"cases_aggregated":12,"verdict":"pass","never_hurt":true,"completed_at":"2026-07-09T02:16:04.960130+00:00","run_id":"37399ffd-3f1f-4cab-9886-ae32a2260b24","version_number":1,"is_latest_version":true,"gate":"not_comparable"}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":false},"license":null,"install_count":0,"manifest_hash":"7f8fc9aefa96990dab52984767e6d10c04786f5a7a908e680155a40649760f0a","raw_url":"https://app.decimal.ai/s/escalation-summary/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/escalation-summary"}