{"slug":"evolution-foundation-cs-customer-escalation","source_name":"evolution-foundation/cs-customer-escalation","name":"Evolution Foundation/Cs Customer Escalation","description":"Empacota uma escalação para Devs, Produto ou Davidson com contexto completo. Use quando um bug precisa de atenção além do suporte normal, vários clientes reportam o mesmo problema, um cliente está ameaçando cancelar, ou um problema ficou sem resolução além do SLA. / Package an escalation for engineering, product, or leadership with full context. Use when a bug needs engineering attention beyond normal support, multiple customers report the same issue, a customer is threatening to churn, or an is","version":1,"lift":{"pass_rate_delta_pts":56,"pass_rate_pct":92,"total_cases":25,"passed_cases":23,"tokens_delta_pct":104.6,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-19T20:12:09.152145+00:00"},"skill_score":0.92,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":56,"with_pass_pct":92,"without_pass_pct":36,"tokens_delta_pct":104.6,"turns_delta_pct":0,"total_cases":25,"cases_aggregated":25,"verdict":"mixed","never_hurt":false,"completed_at":"2026-08-19T20:12:09.152145+00:00","run_id":"e4d14999-1d20-4a5f-ab0d-c36e2e71b0b0","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"NOASSERTION","install_count":0,"manifest_hash":"28c263db88341773477f09553998c9bcb98aa17cee379e1c1b7f03e73128da72","raw_url":"https://app.decimal.ai/s/evolution-foundation-cs-customer-escalation/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/evolution-foundation-cs-customer-escalation"}