{"slug":"evolution-foundation-cs-ticket-triage","source_name":"evolution-foundation/cs-ticket-triage","name":"Evolution Foundation/Cs Ticket Triage","description":"Triagem e priorização de ticket ou problema de suporte. Use ao receber um novo ticket que precisa de categorização, atribuição de prioridade P1-P4, decisão sobre qual time deve tratar, ou verificação de duplicidade antes de encaminhar. / Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.","version":1,"lift":{"pass_rate_delta_pts":18.18,"pass_rate_pct":68.2,"total_cases":22,"passed_cases":15,"tokens_delta_pct":153.9,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-19T20:12:28.926486+00:00"},"skill_score":0.8363954954954955,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":18.18,"with_pass_pct":68.2,"without_pass_pct":50,"tokens_delta_pct":153.9,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"mixed","never_hurt":false,"completed_at":"2026-08-19T20:12:28.926486+00:00","run_id":"e4551a7d-1772-4110-8994-57c5cbe25e11","latest_attempt":{"id":"e4551a7d-1772-4110-8994-57c5cbe25e11","runner_model":"gemini-3.6-flash","overall_verdict":"mixed","completed_at":"2026-08-19T20:12:28.926486+00:00","gate":null},"version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"NOASSERTION","install_count":2,"total_uses":223,"total_users":10,"manifest_hash":"8cd2f53e698b925b9cb2f3aa6acdc9e3d57f8ebeba196aac3b31e6d534948288","install_name":"evolution-foundation-cs-ticket-triage","version_id":"bca4dc8c-4569-425e-8581-706adb74ac7e","body_sha256":"8cd2f53e698b925b9cb2f3aa6acdc9e3d57f8ebeba196aac3b31e6d534948288","render_hash":"34e876c391214f8d9c64c241d103199b89ed9d99f195f68bf0bfce9aca410fa1","raw_url":"https://app.decimal.ai/s/evolution-foundation-cs-ticket-triage/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/evolution-foundation-cs-ticket-triage"}