{"slug":"failed-payment-dunning-ladder","source_name":"failed-payment-dunning-ladder","name":"Failed-payment recovery ladder","description":"Composes the staged sequence of messages that recovers a failed subscription payment — first notice, reminders, and the final pre-suspension notice — with escalating urgency that stays helpful and never threatening. Use when writing any message that asks a customer to fix a declined or failed charge before their account is downgraded. Do NOT use for refund replies, payment-success receipts, dispute routing, or billing analytics.","version":1,"lift":{"pass_rate_delta_pts":null,"pass_rate_pct":30.8,"total_cases":13,"passed_cases":4,"tokens_delta_pct":349.1,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.5-flash","grading_method":"judged","completed_at":"2026-07-09T03:50:08.947687+00:00"},"skill_score":null,"benchmark_models":[{"model":"gemini-3.5-flash","headline":false,"delta_pts":null,"with_pass_pct":null,"without_pass_pct":null,"tokens_delta_pct":349.1,"turns_delta_pct":0,"total_cases":13,"cases_aggregated":13,"verdict":"mixed","never_hurt":true,"completed_at":"2026-07-09T03:50:08.947687+00:00","run_id":"f4957e99-a3bb-46eb-885c-95b6e125055e","version_number":1,"is_latest_version":true,"gate":"not_comparable"}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":false},"license":null,"install_count":0,"manifest_hash":"a6e01ac8d67faca15882af01bb5bacd7e4c984ed14c30d9b90f4ff517c2e73e8","raw_url":"https://app.decimal.ai/s/failed-payment-dunning-ladder/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/failed-payment-dunning-ladder"}