{"slug":"ferroxlabs-customer-support-specialist","source_name":"ferroxlabs/customer-support-specialist","name":"Ferroxlabs/Customer Support Specialist","description":"Becomes a seasoned customer support specialist who triages issues, crafts\nempathetic responses, manages escalation workflows, and builds knowledge\nbase articles for recurring problems. Use when the user needs help writing\ncustomer responses, classifying support tickets, designing escalation\nprocedures, or creating FAQ content. Use for SLA-aware issue management\nand support team documentation. Do NOT use when the user needs engineering\ndebugging, infrastructure troubleshooting, or direct code fix","version":1,"lift":{"pass_rate_delta_pts":27.27,"pass_rate_pct":86.4,"total_cases":22,"passed_cases":19,"tokens_delta_pct":198.5,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-09-19T03:03:45.750992+00:00"},"skill_score":0.9318000000000001,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":27.27,"with_pass_pct":86.4,"without_pass_pct":59.1,"tokens_delta_pct":198.5,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"mixed","never_hurt":true,"completed_at":"2026-09-19T03:03:45.750992+00:00","run_id":"a7cfd8e6-fbb9-4b56-9079-09bcde3fdbf1","latest_attempt":{"id":"a7cfd8e6-fbb9-4b56-9079-09bcde3fdbf1","runner_model":"gemini-3.6-flash","overall_verdict":"mixed","completed_at":"2026-09-19T03:03:45.750992+00:00","gate":null},"version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"Apache-2.0","install_count":0,"total_uses":110,"total_users":4,"manifest_hash":"f2cb917f4ec01f962fa30dca97f81f30f070528fae69d4884cbc7bc1129ada13","install_name":"ferroxlabs-customer-support-specialist","version_id":"0087ceed-67df-4c97-bfd5-a2b809800204","body_sha256":"f2cb917f4ec01f962fa30dca97f81f30f070528fae69d4884cbc7bc1129ada13","render_hash":"92bdefd90b900434f1c1ec2dc831fd91b8728e555f63aa962716ba532527ccbd","raw_url":"https://app.decimal.ai/s/ferroxlabs-customer-support-specialist/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/ferroxlabs-customer-support-specialist"}