{"slug":"ferroxlabs-wayland-support-ticket-triage","source_name":"ferroxlabs/wayland-support-ticket-triage","name":"Ferroxlabs/Wayland Support Ticket Triage","description":"Triage one inbound support ticket end to end: classify it, draft a reply, run an escalation check, then send or escalate.\nUse when the user wants a structured, multi-step process to triage a single support ticket from raw inbound to a sent reply or a clean escalation.\nDo NOT use for a one-line canned answer or a quick classification that one atomic skill can answer.","version":1,"lift":{"pass_rate_delta_pts":54.55,"pass_rate_pct":95.5,"total_cases":22,"passed_cases":21,"tokens_delta_pct":49.4,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-09-19T02:57:26.755579+00:00"},"skill_score":0.8052,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":54.55,"with_pass_pct":95.5,"without_pass_pct":40.9,"tokens_delta_pct":49.4,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"mixed","never_hurt":true,"completed_at":"2026-09-19T02:57:26.755579+00:00","run_id":"668e7df5-500b-435c-9490-cc4c423e9690","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"Apache-2.0","install_count":0,"manifest_hash":"440c4f21245b2be64f096ad68242c7aea72035a09fe269b2c53d92b1fd407d1c","raw_url":"https://app.decimal.ai/s/ferroxlabs-wayland-support-ticket-triage/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/ferroxlabs-wayland-support-ticket-triage"}