{"slug":"goodwill-credit-authorization","source_name":"goodwill-credit-authorization","name":"Goodwill credit authorization","description":"Use when deciding whether and how much discretionary account credit to grant a customer over a complaint — attributes fault (our-fault / goodwill / no-credit), sizes the credit within the account's tier cap, keeps it one-time unless a persistent our-fault issue justifies a capped recurring credit, and words the offer as a goodwill gesture that does not admit liability. Do NOT use for policy-mandated refunds/returns, for pure tone/empathy rewrites, or for routing a ticket.","version":1,"lift":{"pass_rate_delta_pts":null,"pass_rate_pct":42.9,"total_cases":14,"passed_cases":6,"tokens_delta_pct":412.5,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.5-flash","grading_method":"judged","completed_at":"2026-07-10T03:29:38.208859+00:00"},"skill_score":null,"benchmark_models":[{"model":"gemini-3.5-flash","headline":false,"delta_pts":null,"with_pass_pct":null,"without_pass_pct":null,"tokens_delta_pct":412.5,"turns_delta_pct":0,"total_cases":14,"cases_aggregated":14,"verdict":"mixed","never_hurt":true,"completed_at":"2026-07-10T03:29:38.208859+00:00","run_id":"93657896-b5f1-4c87-be20-57ea0a7e18dc","version_number":1,"is_latest_version":true,"gate":"not_comparable"}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":false},"license":null,"install_count":0,"manifest_hash":"44b1b2c925cb5046d3513cc80dcf4c933f4c8835b0f3293fce201e4debea6e1d","raw_url":"https://app.decimal.ai/s/goodwill-credit-authorization/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/goodwill-credit-authorization"}