{"slug":"markfulton-csat-reply-desk","source_name":"markfulton/csat-reply-desk","name":"Markfulton/Csat Reply Desk","description":"Weekdays, conditional browser lane. Selects from the ticket ledger hardest first, meaning by severity and then by age within severity, and writes each customer a reply into a dated queue file the member reads, edits, and sends by hand. Where the right answer is a refund, a credit, a plan change, or a cancellation, it names the remedy, the exact amount, and the exact screen, and leaves the granting to the member. It sends only where you released the channel, never posts, never resolves a ticket, ","version":1,"lift":{"pass_rate_delta_pts":null,"pass_rate_pct":71.4,"total_cases":28,"passed_cases":20,"tokens_delta_pct":815,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.8-flash","grading_method":"judged","completed_at":"2026-10-27T18:08:41.348536+00:00"},"skill_score":null,"benchmark_models":[{"model":"gemini-3.8-flash","headline":false,"delta_pts":null,"with_pass_pct":null,"without_pass_pct":null,"tokens_delta_pct":815,"turns_delta_pct":0,"total_cases":28,"cases_aggregated":24,"verdict":"mixed","never_hurt":true,"completed_at":"2026-10-27T18:08:41.348536+00:00","run_id":"47d64c72-4f09-4244-ace1-b21c45750e15","latest_attempt":{"id":"47d64c72-4f09-4244-ace1-b21c45750e15","runner_model":"gemini-3.8-flash","overall_verdict":"mixed","completed_at":"2026-10-27T18:08:41.348536+00:00","gate":"not_comparable"},"version_number":1,"is_latest_version":true,"gate":"not_comparable"}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":false},"license":"MIT","install_count":0,"total_uses":0,"total_users":0,"manifest_hash":"a255aa4367d5ac179ae43ac2231bfd70d6310ea7732fa3d043a217b26ae68376","install_name":"markfulton-csat-reply-desk","version_id":"6d0f5eb0-8ffd-4e11-af59-73576b04161a","body_sha256":"a255aa4367d5ac179ae43ac2231bfd70d6310ea7732fa3d043a217b26ae68376","render_hash":"7d78e5e08e0390ea49c7febbea103e725e01ed8a015b8200524f2083c575a5da","raw_url":"https://app.decimal.ai/s/markfulton-csat-reply-desk/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/markfulton-csat-reply-desk"}