{"slug":"modu-ai-cs-ticket-triage","source_name":"modu-ai/cs-ticket-triage","name":"Modu AI/Cs Ticket Triage","description":"고객 지원 티켓을 신속하게 분류하고 우선순위를 배정합니다. \"이 문의를 어떻게 분류해야 하나요\", \"티켓 우선순위 정해줘\", \"고객 문의 긴급도 판단해줘\"라고 요청할 때 사용하세요. 유형 분류(기술/결제/배송/불만), 긴급도 등급(P1~P4), 담당팀 배정, 에스컬레이션 판단을 지원합니다.","version":1,"lift":{"pass_rate_delta_pts":60.87,"pass_rate_pct":73.9,"total_cases":23,"passed_cases":17,"tokens_delta_pct":41.1,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-09-08T02:20:21.085641+00:00"},"skill_score":0.6087,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":60.87,"with_pass_pct":73.9,"without_pass_pct":13,"tokens_delta_pct":41.1,"turns_delta_pct":0,"total_cases":23,"cases_aggregated":23,"verdict":"mixed","never_hurt":true,"completed_at":"2026-09-08T02:20:21.085641+00:00","run_id":"6cd2624c-3691-45ff-98e2-38b6e05545e4","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"Apache-2.0","install_count":1,"manifest_hash":"da0ba5690c4de69413e6af62defcd6a3cdd67bd78b50f0bb87ad1b0ad1ef1e48","raw_url":"https://app.decimal.ai/s/modu-ai-cs-ticket-triage/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/modu-ai-cs-ticket-triage"}