{"slug":"modu-ai-escalation-manager","source_name":"modu-ai/escalation-manager","name":"Modu AI/Escalation Manager","description":"고객 불만 에스컬레이션을 처리하고 VOC를 분석합니다. \"불만 고객 대응 전략 세워줘\", \"VIP 고객 특별 응대 방법 알려줘\", \"주간 CS 요약 보고서 만들어줘\"라고 요청할 때 사용하세요. 에스컬레이션 레벨 배정, VIP 응대, VOC 분석, 주간 CS 요약 보고서 생성을 지원합니다.","version":1,"lift":{"pass_rate_delta_pts":47.83,"pass_rate_pct":91.3,"total_cases":23,"passed_cases":21,"tokens_delta_pct":51.8,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-22T16:48:22.136289+00:00"},"skill_score":0.913,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":47.83,"with_pass_pct":91.3,"without_pass_pct":43.5,"tokens_delta_pct":51.8,"turns_delta_pct":0,"total_cases":23,"cases_aggregated":23,"verdict":"mixed","never_hurt":true,"completed_at":"2026-08-22T16:48:22.136289+00:00","run_id":"5e567097-6687-48ef-b363-b1aa6d426a4f","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"NOASSERTION","install_count":0,"manifest_hash":"a49524d00a55138a9ed63f3cb633a521b683f4d7b0dcc863e91f03ad3a50cd1e","raw_url":"https://app.decimal.ai/s/modu-ai-escalation-manager/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/modu-ai-escalation-manager"}