{"slug":"modu-ai-ticket-triage","source_name":"modu-ai/ticket-triage","name":"Modu AI/Ticket Triage","description":"고객 지원 티켓을 신속하게 분류하고 우선순위를 배정합니다. \"이 문의를 어떻게 분류해야 하나요\", \"티켓 우선순위 정해줘\", \"고객 문의 긴급도 판단해줘\"라고 요청할 때 사용하세요. 유형 분류(기술/결제/배송/불만), 긴급도 등급(P1~P4), 담당팀 배정, 에스컬레이션 판단을 지원합니다.","version":1,"lift":{"pass_rate_delta_pts":50,"pass_rate_pct":68.2,"total_cases":22,"passed_cases":15,"tokens_delta_pct":49.2,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-22T16:40:29.319031+00:00"},"skill_score":0.6818,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":50,"with_pass_pct":68.2,"without_pass_pct":18.2,"tokens_delta_pct":49.2,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"mixed","never_hurt":true,"completed_at":"2026-08-22T16:40:29.319031+00:00","run_id":"5378706e-d144-4753-a7e3-9e0747bae5da","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"NOASSERTION","install_count":0,"manifest_hash":"566eb6550eb8563a01311b268d80474d86325c20b3a5a68ce12016ab62ec8293","raw_url":"https://app.decimal.ai/s/modu-ai-ticket-triage/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/modu-ai-ticket-triage"}