{"slug":"mohitagw15856-cs-escalation-brief","source_name":"mohitagw15856/cs-escalation-brief","name":"Mohitagw15856/Cs Escalation Brief","description":"Write a structured escalation brief for an at-risk customer account. Use when an account has escalated, when a customer is threatening churn, when a P1 customer issue needs executive attention, or when preparing an internal save play. Produces a crisp escalation brief with account context, timeline, root cause, business impact, and a clear resolution plan.","version":3,"lift":{"pass_rate_delta_pts":50,"pass_rate_pct":86.4,"total_cases":22,"passed_cases":19,"tokens_delta_pct":100.8,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-14T15:24:26.196151+00:00"},"skill_score":0.8636,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":50,"with_pass_pct":86.4,"without_pass_pct":36.4,"tokens_delta_pct":100.8,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"mixed","never_hurt":false,"completed_at":"2026-08-14T15:24:26.196151+00:00","run_id":"fa8a6d3b-2450-4b30-bab8-ad4fa0ee95f3","version_number":3,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":0,"manifest_hash":"dd5ddba851628188d358360aa112599629816c791732df2c886bc97615941ed0","raw_url":"https://app.decimal.ai/s/mohitagw15856-cs-escalation-brief/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/mohitagw15856-cs-escalation-brief"}