{"slug":"mohitagw15856-csat-nps-analysis","source_name":"mohitagw15856/csat-nps-analysis","name":"Mohitagw15856/Csat Nps Analysis","description":"Analyse CSAT / NPS / CES survey results and turn the score into actions. Use when asked to analyse NPS, CSAT, or CES data, compute an NPS score, interpret survey verbatims, or build a voice-of-customer readout. Produces a readout — the computed score, the trend & benchmark, themed analysis of the comments (what drives promoters vs. detractors), and prioritised actions. Includes a stdlib NPS/CSAT calculator.","version":1,"lift":{"pass_rate_delta_pts":9.09,"pass_rate_pct":100,"total_cases":22,"passed_cases":22,"tokens_delta_pct":47.5,"turns_delta_pct":0,"verdict":"pass","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-14T15:13:28.373109+00:00"},"skill_score":1,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":9.09,"with_pass_pct":100,"without_pass_pct":90.9,"tokens_delta_pct":47.5,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"pass","never_hurt":true,"completed_at":"2026-08-14T15:13:28.373109+00:00","run_id":"1de5bbf8-0634-4ecd-8226-ec62517fe2d1","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":0,"manifest_hash":"f1631b29a36d44367355a22f2f583914c77784bdd21d4da570bd3e5b0be5b2ce","raw_url":"https://app.decimal.ai/s/mohitagw15856-csat-nps-analysis/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/mohitagw15856-csat-nps-analysis"}