{"slug":"mohitagw15856-customer-incident-update","source_name":"mohitagw15856/customer-incident-update","name":"Mohitagw15856/Customer Incident Update","description":"Write the customer-facing incident update during an outage — status-page post or email — that's honest about impact without over-promising. Use when asked to write a status page update, draft customer comms for an outage, post an incident notice, or tell customers about downtime. Produces the update in the right tense for the incident stage (investigating / identified / monitoring / resolved), with impact scope, any workaround, and a concrete next-update time. Distinct from incident-postmortem (","version":1,"lift":{"pass_rate_delta_pts":28,"pass_rate_pct":76,"total_cases":25,"passed_cases":19,"tokens_delta_pct":48.8,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-31T03:09:03.514024+00:00"},"skill_score":0.76,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":28,"with_pass_pct":76,"without_pass_pct":48,"tokens_delta_pct":48.8,"turns_delta_pct":0,"total_cases":25,"cases_aggregated":25,"verdict":"mixed","never_hurt":false,"completed_at":"2026-08-31T03:09:03.514024+00:00","run_id":"1b8aad7f-dc81-4c72-9fc3-e8f404ae3686","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":0,"manifest_hash":"c4269bc57058b7486d66de1663779e832a2310d1714663787bb212cf8017eb4c","raw_url":"https://app.decimal.ai/s/mohitagw15856-customer-incident-update/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/mohitagw15856-customer-incident-update"}