{"slug":"mohitagw15856-escalation-tree","source_name":"mohitagw15856/escalation-tree","name":"Mohitagw15856/Escalation Tree","description":"Design a support/incident escalation tree — who handles what, when it escalates, and to whom. Use when asked to design an escalation path, an escalation matrix, support tiers, an on-call escalation policy, or to fix 'tickets bounce around / nothing gets escalated in time'. Produces an escalation tree — tiers & ownership, severity definitions, time-based triggers, routing rules, contacts/roles, and the customer-communication cadence per level.","version":1,"lift":{"pass_rate_delta_pts":4.55,"pass_rate_pct":86.4,"total_cases":22,"passed_cases":19,"tokens_delta_pct":39,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-14T16:59:44.578296+00:00"},"skill_score":0.8636,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":4.55,"with_pass_pct":86.4,"without_pass_pct":81.8,"tokens_delta_pct":39,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"mixed","never_hurt":false,"completed_at":"2026-08-14T16:59:44.578296+00:00","run_id":"2ee03fe2-1f78-4dc2-9617-c17f3787822e","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":0,"manifest_hash":"62e990ecf76535be7c44dc1099bc54edaaf84d5c6af4ac76ddc43b586f4c2165","raw_url":"https://app.decimal.ai/s/mohitagw15856-escalation-tree/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/mohitagw15856-escalation-tree"}