{"slug":"mohitagw15856-support-macro","source_name":"mohitagw15856/support-macro","name":"Mohitagw15856/Support Macro","description":"Write reusable support macros / canned responses that sound human, not robotic. Use when asked to write a support macro, a canned response, a saved reply, or a template for a common customer ticket. Produces a macro — an empathetic opener, the clear answer/steps, placeholders for personalisation, and a warm close — plus variants (resolved / need-more-info / escalating), tuned to keep it human.","version":1,"lift":{"pass_rate_delta_pts":17.39,"pass_rate_pct":73.9,"total_cases":23,"passed_cases":17,"tokens_delta_pct":33.7,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-09-01T11:07:03.594848+00:00"},"skill_score":0.8394,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":17.39,"with_pass_pct":73.9,"without_pass_pct":56.5,"tokens_delta_pct":33.7,"turns_delta_pct":0,"total_cases":23,"cases_aggregated":23,"verdict":"mixed","never_hurt":false,"completed_at":"2026-09-01T11:07:03.594848+00:00","run_id":"6f8d5de7-ab80-46f3-a261-79dedd44039b","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":1,"manifest_hash":"d901fd70ad5ede969dedcf087979b88ff9b9ea108c62a79f8b90c6d122bf0a2f","raw_url":"https://app.decimal.ai/s/mohitagw15856-support-macro/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/mohitagw15856-support-macro"}