{"slug":"mohitagw15856-support-staffing-model","source_name":"mohitagw15856/support-staffing-model","name":"Mohitagw15856/Support Staffing Model","description":"How many support agents does the queue actually need — Erlang C, computed, not 'tickets per agent' folklore. Use when staffing a support/CS team, defending headcount, or checking whether an SLA is mathematically possible with the current roster. Produces agent counts across load scenarios (with shrinkage), occupancy and average-wait numbers, and a real .xlsx — via the bundled zero-dependency script.","version":1,"lift":{"pass_rate_delta_pts":19.23,"pass_rate_pct":46.2,"total_cases":26,"passed_cases":12,"tokens_delta_pct":94.9,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-09-02T05:01:24.396826+00:00"},"skill_score":0.4615,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":19.23,"with_pass_pct":46.2,"without_pass_pct":26.9,"tokens_delta_pct":94.9,"turns_delta_pct":0,"total_cases":26,"cases_aggregated":24,"verdict":"mixed","never_hurt":false,"completed_at":"2026-09-02T05:01:24.396826+00:00","run_id":"625c6894-49ea-4014-89ff-9e7f318611a9","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":0,"manifest_hash":"13290b56e4c3dd1d00fbd7cf85ec7d9c0e88d617f2b1a8630e5fe21464e6f6a9","raw_url":"https://app.decimal.ai/s/mohitagw15856-support-staffing-model/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/mohitagw15856-support-staffing-model"}