{"slug":"mohitagw15856-voice-of-customer-program","source_name":"mohitagw15856/voice-of-customer-program","name":"Mohitagw15856/Voice Of Customer Program","description":"Stand up a Voice of Customer (VoC) program that turns feedback into action. Use when asked to build a VoC program, design a customer feedback loop, consolidate feedback sources, or set up a closed-loop feedback process. Produces a VoC program design — objectives, feedback sources and channels, a taxonomy, collection and analysis cadence, closed-loop routing, ownership, and success metrics.","version":1,"lift":{"pass_rate_delta_pts":45.45,"pass_rate_pct":77.3,"total_cases":22,"passed_cases":17,"tokens_delta_pct":-33.1,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-09-01T19:55:29.126152+00:00"},"skill_score":0.7727,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":45.45,"with_pass_pct":77.3,"without_pass_pct":31.8,"tokens_delta_pct":-33.1,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"mixed","never_hurt":false,"completed_at":"2026-09-01T19:55:29.126152+00:00","run_id":"a9f74555-7a01-4025-abed-395fe8d8afe7","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":0,"manifest_hash":"3af1fee963dc1fc344987430cfddcd980ad9a17b198b3f5ce59ad94395f2db7c","raw_url":"https://app.decimal.ai/s/mohitagw15856-voice-of-customer-program/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/mohitagw15856-voice-of-customer-program"}