{"slug":"mohitagw15856-winback-playbook","source_name":"mohitagw15856/winback-playbook","name":"Mohitagw15856/Winback Playbook","description":"Turn an at-risk or churned account into a save play — root-cause hypothesis, the offer ladder, the outreach sequence, and the honest call on when to let go. Use when asked to save a churning customer, build a win-back plan, re-engage a lost account, or stop a renewal from slipping. Produces the churn diagnosis, a ranked set of save levers, a timed outreach sequence, and the walk-away line so you don't over-invest in an account that's gone.","version":1,"lift":{"pass_rate_delta_pts":9.09,"pass_rate_pct":100,"total_cases":22,"passed_cases":22,"tokens_delta_pct":17.5,"turns_delta_pct":0,"verdict":"pass","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-09-02T04:24:25.888964+00:00"},"skill_score":0.9474,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":9.09,"with_pass_pct":100,"without_pass_pct":90.9,"tokens_delta_pct":17.5,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"pass","never_hurt":true,"completed_at":"2026-09-02T04:24:25.888964+00:00","run_id":"5ba78d57-a2a9-4bf8-b7b9-165a646e841a","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":0,"manifest_hash":"9ea0e92eeea2c7f3cd9512178937eb55265351bf321dd40e6c7d79e653a145e6","raw_url":"https://app.decimal.ai/s/mohitagw15856-winback-playbook/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/mohitagw15856-winback-playbook"}