---
name: onewave-ai-client-health-dashboard
description: "Generates a comprehensive client health overview across all accounts. Reads CRM data, support tickets, usage metrics, billing, and engagement logs. Calculates health scores, trend direction, and RAG status per client. Outputs a sorted risk report with recommended actions."
license: "MIT"
metadata:
  decimalai-skill-id: "06be36eb-f6bd-4cfb-af2a-6ee551e79d54"
  decimalai-version-id: "f2541c4a-29d5-4e18-ae4e-443db731a853"
  decimalai-version: "1"
  decimalai-body-sha256: "a90171cf89a663f73db8f83d4ee0070677fbc38c67b3499b16231dcb0d3fbb3f"
  decimalai-name: "onewave-ai/client-health-dashboard"
  decimalai-format: "1"
  decimalai-invocation: "model"
  decimalai-category: "sales-support"
  decimalai-source: "https://app.decimal.ai/s/onewave-ai-client-health-dashboard@1/SKILL.md"
---
# Client Health Dashboard

Generate a data-driven client health report: pull data from every available source, compute a weighted health score per client, and produce a prioritized risk report (`client-health-report.md`) sorted by risk with RAG status and actionable recommendations.

## Contents

- `references/data-sources.md` -- what to pull from CRM, support, usage, billing, and communication channels
- `references/scoring-model.md` -- dimensions, weights, scoring rules, composite formula, RAG thresholds, trend logic
- `references/risk-and-recommendations.md` -- risk factor triggers, per-dimension recommendation menus, expansion assessment
- `references/output-format.md` -- exact report structure, formatting rules, and missing-data handling

## Workflow

1. Collect data from every available source. Handle failures gracefully: log what was unavailable and proceed with partial data. Never fabricate data. See `references/data-sources.md` for the full source list and the fields to extract per client.
2. Score each client. Rate the five dimensions 0-100, apply weights, and compute the composite score. Assign RAG status and trend direction. See `references/scoring-model.md`.
3. Analyze risk and generate recommendations. Flag critical and warning risk factors, produce 2-4 specific recommendations targeting each client's weakest dimensions, and assess expansion potential for healthy accounts. See `references/risk-and-recommendations.md`.
4. Generate the report. Write `client-health-report.md` following the exact structure and formatting rules. Handle missing data by scoring neutral (50) and noting gaps. See `references/output-format.md`.
5. Validate before finalizing:
   - Verify RAG assignments match score ranges.
   - Confirm section ordering and within-section sorting.
   - Confirm every client appears exactly once.
   - Confirm each client has 2-4 specific, actionable recommendations.
   - Attribute each data point to its source.
   - Mark data gaps explicitly; never invent data that was not retrieved.

## Interaction

- If the user specifies particular clients, filter the report to those only.
- If the user specifies a data source, prioritize it.
- If the user provides CSV/Excel files, parse them as a primary source.
- If the user requests a format variation, adapt accordingly.
- Confirm the output path before writing.
- If no data sources are accessible, explain what is needed and what to provide.

## Constraints

- Never fabricate or hallucinate data; report only what was retrieved, attributed to its source.
- Never include credentials, API keys, or PII beyond business contact info.
- Keep health scores mathematically correct per the weighting formula.
- Keep recommendations specific and actionable, not generic.
- Keep the report self-contained, professional, and direct.
- Do not use emojis anywhere in the report or any output.