{"slug":"retention-save-offer-ladder","source_name":"retention-save-offer-ladder","name":"Retention save-offer ladder","description":"Use when a customer asks to cancel or signals they're leaving — diagnoses the stated reason first, then matches a save play to that reason up an escalating ladder (fix the root cause, then a capped concession, then one counter-offer, then a clean exit) instead of leading with the biggest discount. Do NOT use for scoring an account's churn risk, summarizing exit-survey themes, or formatting a cancellation email.","version":1,"lift":{"pass_rate_delta_pts":null,"pass_rate_pct":46.2,"total_cases":13,"passed_cases":6,"tokens_delta_pct":371.8,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.5-flash","grading_method":"judged","completed_at":"2026-07-10T18:04:37.378612+00:00"},"skill_score":null,"benchmark_models":[{"model":"gemini-3.5-flash","headline":false,"delta_pts":null,"with_pass_pct":null,"without_pass_pct":null,"tokens_delta_pct":371.8,"turns_delta_pct":0,"total_cases":13,"cases_aggregated":13,"verdict":"mixed","never_hurt":true,"completed_at":"2026-07-10T18:04:37.378612+00:00","run_id":"b591d5f0-1526-4e72-9a3e-ee52db310fa8","version_number":1,"is_latest_version":true,"gate":"not_comparable"}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":false},"license":null,"install_count":0,"manifest_hash":"2f638b3f3261556cc96e8724d15f96f656bc47dedc317b9db8a2848bd3540b49","raw_url":"https://app.decimal.ai/s/retention-save-offer-ladder/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/retention-save-offer-ladder"}