{"slug":"rlaope-omh-support-operations","source_name":"rlaope/omh-support-operations","name":"Rlaope/Omh Support Operations","description":"[omh] Turn a support case into a clear customer reply, severity path, and owned next step. Use when the user says: support escalation, customer support reply, ticket triage, 고객 지원 에스컬레이션, 고객 답변 초안, 지원 티켓 분류.","version":3,"lift":{"pass_rate_delta_pts":59.09,"pass_rate_pct":95.5,"total_cases":22,"passed_cases":21,"tokens_delta_pct":36.7,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-18T16:53:43.956340+00:00"},"skill_score":null,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":59.09,"with_pass_pct":95.5,"without_pass_pct":36.4,"tokens_delta_pct":36.7,"turns_delta_pct":0,"total_cases":22,"cases_aggregated":22,"verdict":"mixed","never_hurt":false,"completed_at":"2026-08-18T16:53:43.956340+00:00","run_id":"890c3bc3-511e-494c-975d-fe382cb66188","version_number":3,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":1,"manifest_hash":"3f5ae97632562e4fbac9de3712ca882f94ed620df66d9be372618f84e921675c","raw_url":"https://app.decimal.ai/s/rlaope-omh-support-operations/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/rlaope-omh-support-operations"}