{"slug":"sandbaseai-ticket-triage","source_name":"sandbaseai/ticket-triage","name":"Sandbaseai/Ticket Triage","description":"Triage and prioritize a support ticket or customer issue. Use when a new ticket comes in and needs categorization, assigning P1-P4 priority, deciding which team should handle it, or checking whether it's a duplicate or known issue before routing.","version":1,"lift":{"pass_rate_delta_pts":null,"pass_rate_pct":82.6,"total_cases":23,"passed_cases":19,"tokens_delta_pct":226,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-10-02T02:09:49.527235+00:00"},"skill_score":1,"benchmark_models":[{"model":"gemini-3.6-flash","headline":false,"delta_pts":null,"with_pass_pct":null,"without_pass_pct":null,"tokens_delta_pct":226,"turns_delta_pct":0,"total_cases":23,"cases_aggregated":22,"verdict":"mixed","never_hurt":false,"completed_at":"2026-10-02T02:09:49.527235+00:00","run_id":"ab83efa8-202d-443c-ab34-f3e27d6cf458","latest_attempt":{"id":"ab83efa8-202d-443c-ab34-f3e27d6cf458","runner_model":"gemini-3.6-flash","overall_verdict":"mixed","completed_at":"2026-10-02T02:09:49.527235+00:00","gate":"not_comparable"},"version_number":1,"is_latest_version":true,"gate":"not_comparable"}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":false},"license":"Apache-2.0","install_count":0,"total_uses":50,"total_users":2,"manifest_hash":"0461c906d9bafcf06d979425b7646bbd84e1db94f64cb4334a30dc7fe6ed2982","install_name":"sandbaseai-ticket-triage","version_id":"d4f23fff-d35f-4398-a3c6-b60967427c62","body_sha256":"0461c906d9bafcf06d979425b7646bbd84e1db94f64cb4334a30dc7fe6ed2982","render_hash":"f81b3f7ac3200919a233ff165bcedb3fd495f238e079215fb47bc41eba6e6956","raw_url":"https://app.decimal.ai/s/sandbaseai-ticket-triage/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/sandbaseai-ticket-triage"}