{"slug":"toddkasper-salesforce-service-cloud-consultant","source_name":"toddkasper/salesforce-service-cloud-consultant","name":"Toddkasper/Salesforce Service Cloud Consultant","description":"Designing and configuring Salesforce Service Cloud — cases, assignment/escalation rules, queues, entitlements and milestones (SLAs), the Lightning Service Console, Knowledge (Knowledge__kav, data categories, KCS), Omni-Channel routing, Web-to-Case/Email-to-Case, CTI/voice, and contact-center analytics (AHT, FCR, CSAT). Use when scoping or implementing a case-management/support solution, intake channels, or routing. Not Sales Cloud pipeline (see salesforce-sales-cloud-consultant), portals (see sa","version":1,"lift":{"pass_rate_delta_pts":21.74,"pass_rate_pct":100,"total_cases":23,"passed_cases":23,"tokens_delta_pct":343.1,"turns_delta_pct":0,"verdict":"pass","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-06T20:42:29.128404+00:00"},"skill_score":1,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":21.74,"with_pass_pct":100,"without_pass_pct":78.3,"tokens_delta_pct":343.1,"turns_delta_pct":0,"total_cases":23,"cases_aggregated":23,"verdict":"pass","never_hurt":true,"completed_at":"2026-08-06T20:42:29.128404+00:00","run_id":"028b3216-ab60-447a-84c2-c24d04de2568","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":0,"manifest_hash":"a66a8f2ceff6a11d109e45a5bae8709a0d0aeb5bf46790f0c519c8e7331951be","raw_url":"https://app.decimal.ai/s/toddkasper-salesforce-service-cloud-consultant/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/toddkasper-salesforce-service-cloud-consultant"}