{"slug":"voice-of-customer-rollup","source_name":"voice-of-customer-rollup","name":"Voice-of-Customer Rollup","description":"Use when rolling up a batch of raw customer feedback — support tickets, NPS comments, reviews, survey verbatims, call notes — into a themes digest, where each theme is ranked by how often it appears times how severe it is, carries a count, and is anchored to one quote copied word-for-word from the feedback. Produces a fixed digest instead of a freeform summary, and never introduces a theme no feedback item actually raised. Do NOT use for scoring one account's churn risk, writing a QBR, or replying to a single ticket.","version":1,"lift":{"pass_rate_delta_pts":null,"pass_rate_pct":84.6,"total_cases":13,"passed_cases":11,"tokens_delta_pct":778.2,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.5-flash","grading_method":"judged","completed_at":"2026-07-10T20:25:04.457092+00:00"},"skill_score":null,"benchmark_models":[{"model":"gemini-3.5-flash","headline":false,"delta_pts":null,"with_pass_pct":null,"without_pass_pct":null,"tokens_delta_pct":778.2,"turns_delta_pct":0,"total_cases":13,"cases_aggregated":13,"verdict":"mixed","never_hurt":true,"completed_at":"2026-07-10T20:25:04.457092+00:00","run_id":"7da7b952-b72f-4f65-b605-436c2cd2d7f3","version_number":1,"is_latest_version":true,"gate":"not_comparable"}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":false},"license":null,"install_count":0,"manifest_hash":"3f366fc35d7b89c63383a76ec60649ff0d52089e4ccdbfca0b6142878f642376","raw_url":"https://app.decimal.ai/s/voice-of-customer-rollup/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/voice-of-customer-rollup"}