{"slug":"vythanhtra-cx-ticket-triage","source_name":"vythanhtra/cx-ticket-triage","name":"Vythanhtra/Cx Ticket Triage","description":"Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.","version":1,"lift":{"pass_rate_delta_pts":33.33,"pass_rate_pct":91.7,"total_cases":24,"passed_cases":22,"tokens_delta_pct":68.5,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-08-03T18:12:51.543371+00:00"},"skill_score":0.9167,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":33.33,"with_pass_pct":91.7,"without_pass_pct":58.3,"tokens_delta_pct":68.5,"turns_delta_pct":0,"total_cases":24,"cases_aggregated":24,"verdict":"mixed","never_hurt":true,"completed_at":"2026-08-03T18:12:51.543371+00:00","run_id":"197f5341-32e5-4e71-853c-e0fda53f92b1","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":null,"install_count":4,"manifest_hash":"9038502e8104fa3896d30cec13385d1c9ad9ef66939c2eb9d19e84ec4ca56236","raw_url":"https://app.decimal.ai/s/vythanhtra-cx-ticket-triage/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/vythanhtra-cx-ticket-triage"}