{"slug":"w95-ticket-triage","source_name":"w95/ticket-triage","name":"W95/Ticket Triage","description":"Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.","version":1,"lift":{"pass_rate_delta_pts":17.39,"pass_rate_pct":65.2,"total_cases":23,"passed_cases":15,"tokens_delta_pct":120,"turns_delta_pct":0,"verdict":"mixed","benchmark_model":"gemini-3.6-flash","grading_method":"judged","completed_at":"2026-09-24T05:02:33.581991+00:00"},"skill_score":0.6522,"benchmark_models":[{"model":"gemini-3.6-flash","headline":true,"delta_pts":17.39,"with_pass_pct":65.2,"without_pass_pct":47.8,"tokens_delta_pct":120,"turns_delta_pct":0,"total_cases":23,"cases_aggregated":23,"verdict":"mixed","never_hurt":false,"completed_at":"2026-09-24T05:02:33.581991+00:00","run_id":"331ffbc0-3d5b-416b-a90f-db8bd1fe5f0e","version_number":1,"is_latest_version":true,"gate":null}],"trust":{"skill_safety":"passed","safety_status":"clean","intent_verdict":"safe","content_status":"clean","indexable":true},"license":"MIT","install_count":0,"manifest_hash":"d0125b0c7ffd9abd085fa537313eb01400730f91488454400158a1178583b75d","raw_url":"https://app.decimal.ai/s/w95-ticket-triage/SKILL.md","scorecard_url":"https://app.decimal.ai/skills/w95-ticket-triage"}