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Use when approving or denying a refund or return β encodes the org's refund windows and overrides (e.g. 30 days for goods, 14 for digital, defective overrides the window, large refunds escalate, pre-delivery is a cancellation) that override generic reasonableness. Template: replace with your refund policy.
| Test case | Without β With | Effect | Ξ tokens | Ξ turns |
|---|---|---|---|---|
| defective-6mo | Β·βΒ· | β Error | 209% | 0% |
| goods-45d | Β·βΒ· | β Error | 211% | 0% |
| license-1d | Β·βΒ· | β Error | 208% | 0% |
| sub-13d | Β·βΒ· | β Error | 209% | 0% |
| pending-order | Β·βΒ· | β Error | 210% | 0% |
βThe skill is a benign template outlining a standard refund and returns policy for an AI agent to follow. It contains no malicious instructions, external links, or data exfiltration attempts.β
> Template skill. The rules below are a worked example (a fictional "Acme"). Fork this skill and replace them with your organization's real rules β the agent then applies your policy instead of guessing. The measured lift demonstrates the shape works.
Decide APPROVE or DENY for each request:
DENY (that's a cancellation, not a refund).