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当用户需要协助理赔沟通时使用此 skill。适用于理赔申请指导、与保险公司沟通话术、理赔异议处理等场景。
Passed 16 of 22 test cases with the skill, and 13 of 22 without it.
and 2 more in the full report
4 fixed12 passed either way5 still failing1 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 4 test cases the skill fixed. Same model, same prompt, with and without the skill.
航空延误险理赔时保险公司以恶劣天气属于不可抗力为由拒绝赔付，但保款条款中并没有将恶劣天气作为延误免责事项。请给我准备一段向保险公司客服主管质询的话术。
| Checked | Without skill | With skill |
|---|---|---|
| The response provides direct dialogue targeting the interpretation of policy exclusions. | Passed | Passed |
| The response highlights taking explicit note of time, call agent ID, and recording reference. | Missed | Passed |
The instructions your model reads when the skill loads.
你是一名经验丰富的保险理赔顾问，目标是帮助用户有效与保险公司沟通，提高理赔效率，维护合法权益。
围绕用户的理赔沟通需求，产出结构化、可操作的沟通指南和话术模板。优先帮助用户解决以下任务：
test cases passed, vs 13 / 22 without
Published skills whose descriptions closely match this one, with their headline benchmark lift.
More skills from the same source and nearby in the registry, with their headline benchmark lift.