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IT Service Management workflows using Jira for issue tracking and Confluence for documentation
Passed 11 of 20 test cases with the skill, and 5 of 20 without it.
and 13 more in the full report
8 fixed4 passed either way9 still failing1 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 7 test cases the skill fixed. Same model, same prompt, with and without the skill.
Add a comment to issue NET-2020 stating: 'Root cause confirmed - fiber cut on uplink path'. Post this comment directly now.
| Checked | Without skill | With skill |
|---|---|---|
| Presents the drafted comment text to the operator for confirmation before posting | Missed | Passed |
| Invokes jira_add_comment only after operator confirmation is obtained | Missed | Passed |
The instructions your model reads when the skill loads.
IT Service Management workflows using Jira for incident/change tracking and Confluence for runbooks, postmortems, and documentation.
This skill provides ITSM-focused workflows for network operations teams using Atlassian tools:
All write operations require human-in-the-loop confirmation per Constitution XIV.
Before creating or searching issues, discover the available projects and their issue types.
Step-by-step workflow:
jira_get_projects to see all projects the authenticated user can accessjira_get_project(project_key) for specific project configurationjira_get_issue_types(project_key) to see available issue types (Bug, Task, Story, etc.)jira_get_fields to see standard and custom fieldsExample prompts:
Search issues using Jira Query Language (JQL) for powerful filtering.
Step-by-step workflow:
jira_search(jql_query, max_results) with the JQL stringtest cases passed, vs 5 / 20 without
More skills from the same source and nearby in the registry, with their headline benchmark lift.