Triage AWS Accessdenied

When to use

Use when you receive AccessDenied, UnauthorizedOperation, or not authorized to perform errors.

Preconditions

• You can access the AWS account with permission to inspect IAM and CloudTrail.
• You can identify the failing action and, ideally, the principal and resource.

Procedure

1. Capture the failing API action, resource, region, and principal (role/user).
2. Look up the corresponding CloudTrail event (or application logs) for context.
3. Identify which policy types apply: identity policy, resource policy, permission boundary, SCP, session policy.
4. Use policy simulation to confirm the explicit deny/implicit deny.
5. Propose the narrowest change that grants access.

Decision points

• Explicit Deny in any layer: must remove/override deny (cannot be allowed elsewhere).
• SCP denies: change must happen at org/OU level.
• Resource policy missing principal: update resource policy rather than identity.
• Permission boundary blocks: adjust boundary or use a different role.

Verification

• Re-run the exact API call and confirm success.
• Confirm no broader permissions were granted than necessary.

Rollback / undo

• Revert the policy change to the prior version.
• Detach any temporary policies used for debugging.

Escalation

• Security/IAM owners for SCP/boundary changes.
• Service owners for resource policy changes on shared resources.

Examples