Loading skill
Install any skill in seconds. Free to start, no credit card required.
Get Started Free →cyberstrikeus/T1213.004_customer-relationship-management-software
Adversaries may leverage Customer Relationship Management (CRM) software to mine valuable information.
Passed 17 of 22 test cases with the skill, and 11 of 22 without it.
and 5 more in the full report
7 fixed10 passed either way4 still failing1 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 7 test cases the skill fixed. Same model, same prompt, with and without the skill.
When evaluating SOC readiness against CRM customer data harvesting, how many detection strategies are defined for T1213.004 SaaS access monitoring?
| Checked | Without skill | With skill |
|---|---|---|
| Specifies 1 detection strategy. | Missed | Passed |
The instructions your model reads when the skill loads.
Sub-technique of: T1213
Adversaries may leverage Customer Relationship Management (CRM) software to mine valuable information. CRM software is used to assist organizations in tracking and managing customer interactions, as well as storing customer data.
Once adversaries gain access to a victim organization, they may mine CRM software for customer data. This may include personally identifiable information (PII) such as full names, emails, phone numbers, and addresses, as well as additional details such as purchase histories and IT support interactions. By collecting this data, an adversary may be able to send personalized Phishing emails, engage in SIM swapping, or otherwise target the organization’s customers in ways that enable financial gain or the compromise of additional organizations.
CRM software may be hosted on-premises or in the cloud. Information stored in these solutions may vary based on the specific instance or environment. Examples of CRM software include Microsoft Dynamics 365, Salesforce, Zoho, Zendesk, and HubSpot.
Platforms: SaaS
Identify Attack Surface: Determine if the target environment is susceptible to Customer Relationship Management Software by examining the target platforms (SaaS).
Assess Existing Defenses: Review whether mitigations for T1213.004 are in place. If defenses are absent or misconfigured, this technique may be exploitable.
Execute Test: Use tools and methods described in the MITRE ATT&CK page and external references below.
Note: No Atomic Red Team tests available for this technique. See Atomic Red Team GitHub for updates.
test cases passed, vs 11 / 22 without
More skills from the same source and nearby in the registry, with their headline benchmark lift.