Design — Research

Design — Research

Gather outside signal before inventing. Know the conventions users already expect (so you don't fight muscle memory) and the pains competitors leave on the table (so you can win on them). Good research turns "I think" into "users expect / competitors fail at".

When to use

• Designing a flow that others have solved (auth, onboarding, checkout, settings, dashboards).
• You need to know the convention before deciding whether to follow or break it.
• Looking for differentiation — where do incumbents frustrate users?
• Before design-ideate, to ground directions in evidence.

When NOT to use

• The brief isn't clear yet → design-get-context first.
• You're critiquing an existing UI of your own → design-audit.
• The pattern is trivial/obvious and research adds nothing — don't over-research.

Inputs

• ./design/context.md (goal, user, JTBD) if it exists.
• The specific flow/feature in question.

Workflow

1. Convention scan: what's the established pattern for this flow? Users carry expectations (e.g. cart icon top-right, primary action bottom-right of a form). Deviating has a cost — only do it with a reason.
2. Competitor scan: pick 3-5 relevant products. Use a web-search / web-fetch tool (or browser automation) to see how each handles the flow. Capture concrete notes + screenshots.
3. Pain mining: search reviews, forums, "X alternative", complaint threads. Where do incumbents frustrate users? Those are your openings.
4. Synthesize into three buckets: pains (to solve), patterns (to adopt), gaps (to exploit).
5. Write ./design/research.md and hand to design-ideate.

Output: ./design/research.md

flow: SaaS checkout / upgrade
conventions (users expect):
 - plan comparison table, current plan highlighted
 - annual/monthly toggle with "save X%"
 - card form: number → expiry → CVC, inline validation
competitors:
 - Linear: single-screen upgrade, no modal maze (note: feels fast)
 - Notion: plan grid + per-seat math shown live (note: transparent)
 - Figma: hides downgrade, dark-patterny (note: AVOID)
pains found (from reviews/forums):
 - "couldn't tell what I'd be charged" (surprise totals)
 - "had to talk to sales to see pricing" (friction)