Monitor existing customer accounts for upsell and cross-sell signals: team growth on LinkedIn, new job postings, product usage patterns, funding announcements, and public company news. Produces a weekly expansion opportunity list with context and talk tracks. Chains web search, LinkedIn profile monitoring, and job posting detection.
SkillScore78Maintained
Automatic
◆Customer Success pack
Last verified 8/16/2026
What it changes
Passed 18 of 23 test cases with the skill, and 10 of 23 without it.
Without skill43%
With skill78%
Checks it passed that the model alone missed
Applies a 1.5x multiplier for mid-tier account value.
Assigns accounts scoring 15 or higher to the hot tier.
Assigns accounts scoring between 8 and 14 to the warm tier.
and 13 more in the full report
10 fixed8 passed either way3 still failing2 broke
Pass-rate lift
+35 pp
Tokens
+86%
Agent turns
0%
Response time
-39%
Model gemini-3.6-flashMeasured 8/16/2026v118 of 23 cases passed with skill
Tokens, turns and time describe resource use, not a dollar price.
See it in action
One of 10 test cases the skill fixed. Same model, same prompt, with and without the skill.
1 of 10
Prompt
In the overall summary table of the weekly report, what three urgency tier categories should be listed along with their associated emoji icons?
What was checked, without and with the skill
Checked
Without skill
With skill
Includes tier rows for hot with fire emoji, warm with yellow circle emoji, and watch with eyes emoji.
Missed
Passed
case-23 · gemini-3.6-flash · 8/16/2026 · answers are capped and redacted
What's inside
The instructions your model reads when the skill loads.
SKILL.md262 linessingle file
Expansion Signal Spotter
Find expansion revenue hiding in your existing customer base. Monitors accounts for signals that indicate they're ready to buy more — before they ask or before a competitor gets there first.
Built for: CS teams and founders at early-stage companies where expansion revenue is the fastest path to growth. You already have the relationship — this skill finds the timing.
When to Use
"Which customers are ready to expand?"
"Find upsell opportunities in our accounts"
"Run the weekly expansion signal scan"
"Who should I pitch [new feature/tier] to?"
"Monitor customer accounts for growth signals"
Phase 0: Intake
Account Data
Customer list — CSV or sheet with: company name, domain, primary contact LinkedIn URL, current plan/tier, MRR/ARR, seats/usage
Product tiers — What plans exist? What triggers an upgrade? (e.g., "Pro → Enterprise at 50+ seats")
Cross-sell products — Any add-ons or adjacent products you can sell?
Signal Configuration
Expansion triggers — What signals mean "ready to buy more" for your product?
Team growth (new hires in relevant roles)
Funding announcement
Usage hitting plan limits
New department/use case interest
Champion promoted (more budget authority)
Key contacts to monitor — LinkedIn URLs of champions, decision-makers per account (if available beyond primary)
Filters
Minimum account value — Only scan accounts above $X MRR? (Focus effort)
Accounts to exclude — Any accounts in active churn risk, paused, or in dispute
Find Twitter/X influencers to promote a product or brand. Use when asked to find influencers, discover Twitter accounts for partnerships, identify creators in a niche, or build an influencer outreach list.