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SLA Tracking System Skill · gtmagents | DecimalAI

sales supportby gtmagents

SLA Tracking System Skill

gtmagents/sla-tracking

Source gtmagents/gtm-agents ↗License Apache-2.0

Use to design measurement, alerting, and reporting for MQL→SQL SLAs.

SkillScore78Maintained

Automatic

Sales & GTM pack

Last verified 8/23/2026

What it changes

Passed 18 of 23 test cases with the skill, and 17 of 23 without it.

Without skill74%

With skill78%

Checks it passed that the model alone missed

Assigns weekly frequency to operational dashboard reviews.
Defines timestamp transitions and acceptance criteria during the initial definitions phase.

2 fixed16 passed either way4 still failing1 broke

Pass-rate lift: +4 pp
Tokens: +6%
Agent turns: 0%
Response time: -2%

Model gemini-3.6-flashMeasured 8/23/2026v118 of 23 cases passed with skill

Tokens, turns and time describe resource use, not a dollar price.

Use this skill

Save it into your project's skills folder. Claude Code picks it up in its next session.

curl -fsSL --create-dirs -o .claude/skills/gtmagents-sla-tracking/SKILL.md https://app.decimal.ai/s/gtmagents-sla-tracking/SKILL.md

Want it pinned and updatable? pip install "decimalai>=0.15", then decimalai skills add gtmagents-sla-tracking, and start Claude Code with claude --plugin-dir "$(git rev-parse --show-toplevel)/.agents"

1 · One-time — install the CLI (docs ↗)

pip install "decimalai>=0.15"

2 · Get the skill — writes .agents/skills/gtmagents-sla-tracking/ and pins it in .decimal/skills.lock

decimalai skills add gtmagents-sla-tracking

No CLI? Get the same file — curl · raw file

curl -fsSL --create-dirs -o .claude/skills/gtmagents-sla-tracking/SKILL.md https://app.decimal.ai/s/gtmagents-sla-tracking/SKILL.md

Raw file: /s/gtmagents-sla-tracking/SKILL.md ↗ · machine-readable summary at /s/gtmagents-sla-tracking.json ↗

Safety checks: 3 of 3 passed

Code scan CleanIntent PassedContent Clean

See it in action

One of 2 test cases the skill fixed. Same model, same prompt, with and without the skill.

1 of 2

Prompt

Our revenue operations team wants a review schedule for SLA oversight. They proposed doing complete re-benchmarking and recalibration every week during executive staff meetings. What is the appropriate cadence for dashboard monitoring, retrospectives, and recalibration?

What was checked, without and with the skill
Checked	Without skill	With skill
Assigns weekly frequency to operational dashboard reviews.	Missed	Passed
Assigns monthly frequency to SLA retrospectives.	Passed	Passed
Assigns quarterly frequency to target recalibrations.	Passed	Passed

case-05 · gemini-3.6-flash · 8/23/2026 · answers are capped and redacted

What's inside

The instructions your model reads when the skill loads.

SKILL.md25 linessingle file

SLA Tracking System Skill

When to Use

Establishing or revisiting SLA metrics between marketing, SDR, and sales pods.
Building dashboards/alerts for pipeline speed and follow-up compliance.
Running retrospectives after SLA breaches or pipeline delays.

Framework

Definitions – clarify timestamps (MQL, SAL, SQL), owner transitions, and acceptance criteria.
Targets – set response + acceptance SLAs per segment, region, or channel.
Measurement – configure data pipelines pulling MAP + CRM events, dedupe logic, and exclusions.
Alerting – thresholds, notification channels, severity levels, and on-call rotation.
Review Cadence – weekly dashboards, monthly retros, quarterly recalibration.

Templates

SLA scorecard (segment → target → actual → variance → owner).
Alert playbook with trigger conditions and escalation steps.
Retro template capturing root cause, fixes, and follow-up experiments.

Tips

Anchor SLAs to revenue impact (pipeline $) to drive accountability.
Include qualitative context (reason codes) to separate data gaps vs true SLA misses.
Pair with routing-logic updates when volume spikes create bottlenecks.

Track record

Benchmark

18 / 23

test cases passed, vs 17 / 23 without

Adoption

Users: 0
Times used: 0

Safety and source details

SkillSafety

✓ 3 of 3 passed

Code scan15 of 15 checks clean

0 critical · 0 warning · 0 info — scanner v4 — 8/3/2026

View 15 scanner checks

live_secretremote_code_executionreverse_shelldata_exfiltrationssrf_metadataagent_snoopinganti_refusaldestructive_commandsobfuscated_unicodeunicode_homoglyphopaque_blobsuspicious_urltool_overreachtrigger_abuseprompt_injection_phrasing

IntentSafe

LLM judge · does the skill do what it claims

ContentClean

LLM judge · policy & harmful-content review

Source

Imported

gtmagents / gtm-agents

plugins/sales-handoff-orchestration/skills/sla-tracking/SKILL.md

View on GitHub ↗

License Apache-2.0Imported 8/3/2026Version v1

More skills from the same source and nearby in the registry, with their headline benchmark lift.

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See it in action

What's inside

SLA Tracking System Skill

When to Use

Framework

Templates

Tips

Track record

Benchmark

Adoption

SkillSafety

Source

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