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Get Started Free →Incident severity classification, runbook templates, root cause analysis, and post-incident review
.claude/skills/incident-response-patterns/SKILL.md| Model | Eval pass | Runs |
|---|---|---|
| gemini-3.6-flash | — | 1 |
| Test case | Without → With | Effect | Δ tokens | Δ turns |
|---|---|---|---|---|
| case-15 | ✗→✓ | ▲ Improved | — | — |
| case-10 | ✗→✓ | ▲ Improved | — | — |
| case-05 | ✗→✓ | ▲ Improved | — | — |
| case-03 | ✗→✓ | ▲ Improved | — | — |
| case-13 | ✗→✓ | ▲ Improved | — | — |
| Level | Tanım | Response Time | Escalation | |-------|-------|--------------|------------| | SEV-1 | Tam kesinti, data loss | 5 dk | Tüm ekip | | SEV-2 | Major feature bozuk | 30 dk | On-call + lead | | SEV-3 | Minor feature bozuk | 4 saat | On-call | | SEV-4 | Kozmetik, low impact | Sonraki iş günü | Ticket |
1. DETECT → Alert tetiklendi / kullanıcı bildirdi
2. TRIAGE → Severity belirle, incident channel aç
3. ASSIGN → Incident Commander + Responder ata
4. CONTAIN → Bleeding'i durdur (rollback, feature flag off)
5. FIX → Root cause'u düzelt
6. VERIFY → Fix'i doğrula (monitoring, smoke test)
7. RESOLVE → Incident kapat, stakeholder bilgilendir
8. REVIEW → Post-incident review (48 saat içinde)markdown# Runbook: [Service Name] - [Issue Type] ## Symptoms - Alert: [alert name] - Dashboard: [link] - Expected: [normal behavior] - Actual: [observed behavior] ## Diagnosis Steps 1. Check [metric/log/dashboard] 2. Run: `kubectl get pods -n production` 3. Check: `SELECT count(*) FROM errors WHERE ...` ## Mitigation 1. Quick fix: [rollback/restart/scale] 2. Feature flag: [disable feature X] 3. Redirect: [failover to backup] ## Escalation - L1: [on-call engineer] - L2: [team lead] - L3: [CTO/VP Eng]
Problem: API 500 hatası
Why 1: Database connection timeout
Why 2: Connection pool tükendi
Why 3: Slow query connection'ları tutuyor
Why 4: Missing index on frequently queried column
Why 5: Schema change review process eksik
→ Action: Schema change PR'da EXPLAIN ANALYZE zorunlumarkdown## Incident Summary - Duration: [start - end] - Impact: [affected users/revenue] - Severity: SEV-[X] ## Timeline - HH:MM - Alert triggered - HH:MM - Incident declared - HH:MM - Root cause identified - HH:MM - Fix deployed - HH:MM - Incident resolved ## Root Cause [Detailed technical explanation] ## Action Items - [ ] [Fix] Add missing index (owner: @dev, due: date) - [ ] [Prevent] Add schema review step (owner: @lead) - [ ] [Detect] Add connection pool alert (owner: @sre)
| Case | Status | Duration (ms) | Turns | Tokens | Tool calls | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Without | With | Δ | Without | With | Δ | Without | With | Δ | Without | With | Δ | ||
case-20 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-11 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-15 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-16 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-10 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-07 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-05 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-03 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-18 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-13 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-02 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-06 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-21 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-17 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-12 | pass→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-22 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-14 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-23 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-04 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-01 | fail→fail | — | — | — | — | — | — | — | — | — | — | — | — |
case-08 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-09 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
case-19 | fail→pass | — | — | — | — | — | — | — | — | — | — | — | — |
DecimalAI ran this skill against gemini-3.6-flash twice over the same eval suite — once with the skill loaded and once without — and compared the two runs case by case. 23 cases were attempted. The headline lift of +52 percentage points is the difference between those two pass rates over the 23 comparable cases.
The per-case answers from this run were removed by the retention sweep, so the case table below shows the verdicts without the text either arm produced. The counts above were recorded at the time and are unaffected. Answers are now kept for 180 days.
Other measured skills in the registry, with their headline benchmark lift.