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Get Started Free →jamestorrevillas/client-communication
Use this skill when communicating with clients, freelance customers, or external stakeholders — scoping projects, setting expectations, handling scope creep, delivering bad news, or managing feedback. Trigger on keywords: client, freelance, customer communication, scope, project scoping, client feedback, scope creep, client email, proposal.
Passed 18 of 22 test cases with the skill, and 14 of 22 without it.
and 3 more in the full report
5 fixed13 passed either way3 still failing1 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 5 test cases the skill fixed. Same model, same prompt, with and without the skill.
During sprint 2 of a custom web application project, the client asks to add an automated CSV import wizard. Write a response that acknowledges the feature while protecting the current delivery timeline.
| Checked | Without skill | With skill |
|---|---|---|
| The response offers the choice between executing a change order now or postponing the request to a future phase. | Missed | Passed |
The instructions your model reads when the skill loads.
Clients don't buy features — they buy outcomes and trust.
Technical quality matters, but the experience of working with you matters equally. Clear communication, honest timelines, and no surprises build the trust that turns one-time clients into repeat clients.
Before any engagement, get written agreement on:
SCOPE: What is included? What is explicitly NOT included?
TIMELINE: Key milestones and final delivery date
COST: Fixed or hourly? Payment schedule?
REVISIONS: How many rounds of revisions are included?
CHANGE: How are scope changes handled and priced?
SUCCESS: How do we both know the project is done?
The Change Order Habit: Any request outside original scope gets a written change order before work begins — no exceptions.
Tell clients upfront:
Unmet expectations are almost always unset expectations.
test cases passed, vs 14 / 22 without
More skills from the same source and nearby in the registry, with their headline benchmark lift.