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Customer.io Advanced Troubleshooting · jeremylongshore | DecimalAI

Marketingby jeremylongshore

Customer.io Advanced Troubleshooting

Apply Customer.io advanced debugging and incident response.

Never made a case worseMaintained

SkillScore

SkillScore64/100

Test results 64

Safety

3/3 safety checks passed

Code scan
Intent
Content

What it changes

36%64%of test cases passed +27 pts

Without skill8 of 22

With skill14 of 22

6 fixed8 passed either way8 still failing0 broke

Measured on gemini-3.6-flash8/14/2026v1 · latest is v2

This benchmark measured an earlier version of the skill.

Track record

Agent runs: 0; All time

See one task, with and without the skill

One test taskProvide a quick curl command to run a one-line diagnostic health check against the Customer.io Track API endpoint.

Without the skillMissed

With the skillPassed

Same model, same task. Answers are capped and redacted.

Use this skill

Your agent runs on

Adds every file the skill has, pinned so you can update it. No account needed.

pip install "decimalai>=0.15"
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting
claude --plugin-dir "$(git rev-parse --show-toplevel 2>/dev/null || pwd)/.agents"

The same install from Python, for a notebook or a setup script.

Install

pip install "decimalai>=0.15"

Add the skill

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

print("Added. Start Claude Code with the command below.")

Start Claude Code with it

claude --plugin-dir "$(git rev-parse --show-toplevel 2>/dev/null || pwd)/.agents"

Type these in a Claude Code session. No account or API key. It writes the skill and any files it bundles, and asks first when its safety rating isn't Passed.

Add the DecimalAI plugin, once

/plugin marketplace add decimal-labs/decimalai-claude-plugins
/plugin install decimalai@decimalai

Install this skill

/decimalai:install jeremylongshore-customerio-advanced-troubleshooting

The plugin needs python3 and curl on your machine.

No Python or account. Claude Code picks it up in its next session.

Save it into your project

curl -fsSL --create-dirs -o .claude/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md https://app.decimal.ai/s/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Copy SKILL.md

Save it in your project, as

.claude/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

Claude Code docs

agent_config() hands your agent the skill. With no DecimalAI key it reads your project's files and sends nothing. Needs SDK 0.27 or newer.

Install

pip install "decimalai[claude-agent-sdk]"
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

import asyncio

from claude_agent_sdk import ClaudeAgentOptions
from decimalai.claude_agent_sdk import agent_config

# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

async def main():
    question = "Hello!"
    async with support.run(question) as run:  # one user message, one run
        async for message in run.query(options=ClaudeAgentOptions(max_turns=6)):
            print(message)

# In a notebook or async code: await main()
asyncio.run(main())

Prefer its own loader? ClaudeAgentOptions(plugins=[skills_plugin()], skills="all") reads the same folder. Use one or the other: a skill delivered both ways reaches the prompt twice.

The same install from Python, for a notebook or a setup script. agent_config() hands your agent the skill. With no DecimalAI key it reads your project's files and sends nothing. Needs SDK 0.27 or newer.

Install

pip install "decimalai[claude-agent-sdk]"

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

import asyncio

from claude_agent_sdk import ClaudeAgentOptions
from decimalai.claude_agent_sdk import agent_config

# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

async def main():
    question = "Hello!"
    async with support.run(question) as run:  # one user message, one run
        async for message in run.query(options=ClaudeAgentOptions(max_turns=6)):
            print(message)

# In a notebook or async code: await main()
asyncio.run(main())

Prefer its own loader? ClaudeAgentOptions(plugins=[skills_plugin()], skills="all") reads the same folder. Use one or the other: a skill delivered both ways reaches the prompt twice.

No DecimalAI package. The whole skill goes in every prompt, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

import asyncio
from pathlib import Path
from claude_agent_sdk import ClaudeAgentOptions, query

skill = Path(".agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md").read_text()
options = ClaudeAgentOptions(system_prompt=f"You are a helpful agent.\n\n{skill}", max_turns=6)

async def main():
    async for message in query(prompt="Hello!", options=options):
        print(message)

# In a notebook or async code: await main()
asyncio.run(main())

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

Claude Agent SDK docs

agent_config() hands your agent the skill. With no DecimalAI key it reads your project's files and sends nothing. Needs SDK 0.27 or newer.

Install

pip install "decimalai[openai-agents]"
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

from agents import Agent, Runner
from decimalai.openai_agents import agent_config

# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

agent = Agent(
    name=support.name,
    instructions=support.instructions,  # your prompt, then the skill list
    tools=[*support.tools],             # your tools, then load_skill
)
# In a notebook or async code: result = await Runner.run(agent, "Hello!")
result = Runner.run_sync(agent, "Hello!")

Using SandboxAgent? capabilities=[Shell(), decimalai.openai_agents.sandbox_skills()] points its own loader at the same folder.

Install

pip install "decimalai[openai-agents]"

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

from agents import Agent, Runner
from decimalai.openai_agents import agent_config

# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

agent = Agent(
    name=support.name,
    instructions=support.instructions,  # your prompt, then the skill list
    tools=[*support.tools],             # your tools, then load_skill
)
# In a notebook or async code: result = await Runner.run(agent, "Hello!")
result = Runner.run_sync(agent, "Hello!")

Using SandboxAgent? capabilities=[Shell(), decimalai.openai_agents.sandbox_skills()] points its own loader at the same folder.

No DecimalAI package. The whole skill goes in every prompt, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

from pathlib import Path
from agents import Agent, Runner

skill = Path(".agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md").read_text()
agent = Agent(name="support", instructions=f"You are a helpful agent.\n\n{skill}")
# In a notebook or async code: result = await Runner.run(agent, "Hello!")
result = Runner.run_sync(agent, "Hello!")

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

OpenAI Agents docs

agent_config() hands your agent the skill. With no DecimalAI key it reads your project's files and sends nothing. Needs SDK 0.27 or newer.

Install

pip install "decimalai[openai]"
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

import json

from openai import OpenAI
from decimalai.openai import agent_config

client = OpenAI()
# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")


def lookup_order(order_id: str) -> str:
    return f"Order {order_id} shipped yesterday."


# Your tools, as Chat Completions takes them, and what answers each.
TOOLS = [{"type": "function", "function": {
    "name": "lookup_order",
    "description": "Look up the status of an order.",
    "parameters": {"type": "object", "properties": {"order_id": {"type": "string"}},
                   "required": ["order_id"]},
}}]
FUNCTIONS = {"lookup_order": lookup_order}

question = "Where is order A1001?"
with support.run(question) as run:  # one user message, one run
    # run.system is your prompt, then the skill list.
    messages = [{"role": "system", "content": run.system}, run.message]
    while True:
        reply = client.chat.completions.create(
            model="gpt-5.4-mini",
            messages=messages,
            tools=[*TOOLS, *run.tools],  # your tools, then load_skill
        ).choices[0].message
        messages.append(reply)
        if not reply.tool_calls:
            break
        for call in reply.tool_calls:
            # load_skill is answered by the run; your own tools by FUNCTIONS.
            function = FUNCTIONS.get(call.function.name)
            messages.append(run.tool_result(call) or {
                "role": "tool", "tool_call_id": call.id,
                "content": function(**json.loads(call.function.arguments)) if function
                else f"There is no tool named {call.function.name!r}.",
            })
print(reply.content)

# The Responses API takes run.response_tools instead of run.tools.

Install

pip install "decimalai[openai]"

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

import json

from openai import OpenAI
from decimalai.openai import agent_config

client = OpenAI()
# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")


def lookup_order(order_id: str) -> str:
    return f"Order {order_id} shipped yesterday."


# Your tools, as Chat Completions takes them, and what answers each.
TOOLS = [{"type": "function", "function": {
    "name": "lookup_order",
    "description": "Look up the status of an order.",
    "parameters": {"type": "object", "properties": {"order_id": {"type": "string"}},
                   "required": ["order_id"]},
}}]
FUNCTIONS = {"lookup_order": lookup_order}

question = "Where is order A1001?"
with support.run(question) as run:  # one user message, one run
    # run.system is your prompt, then the skill list.
    messages = [{"role": "system", "content": run.system}, run.message]
    while True:
        reply = client.chat.completions.create(
            model="gpt-5.4-mini",
            messages=messages,
            tools=[*TOOLS, *run.tools],  # your tools, then load_skill
        ).choices[0].message
        messages.append(reply)
        if not reply.tool_calls:
            break
        for call in reply.tool_calls:
            # load_skill is answered by the run; your own tools by FUNCTIONS.
            function = FUNCTIONS.get(call.function.name)
            messages.append(run.tool_result(call) or {
                "role": "tool", "tool_call_id": call.id,
                "content": function(**json.loads(call.function.arguments)) if function
                else f"There is no tool named {call.function.name!r}.",
            })
print(reply.content)

# The Responses API takes run.response_tools instead of run.tools.

No DecimalAI package. The whole skill goes in every prompt, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

from pathlib import Path
from openai import OpenAI

client = OpenAI()
skill = Path(".agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md").read_text()
reply = client.chat.completions.create(
    model="gpt-5.4-mini",
    messages=[
        {"role": "system", "content": f"You are a helpful agent.\n\n{skill}"},
        {"role": "user", "content": "Hello!"},
    ],
).choices[0].message

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

OpenAI SDK docs

agent_config() hands your agent the skill. With no DecimalAI key it reads your project's files and sends nothing. Needs SDK 0.27 or newer.

Install

pip install "decimalai[anthropic]"
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

import anthropic
from decimalai.anthropic import agent_config

client = anthropic.Anthropic()
# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

question = "Hello!"
with support.run(question) as run:  # one user message, one run
    answer = client.beta.messages.tool_runner(
        model="claude-haiku-5-5",
        max_tokens=4096,
        system=run.system,     # your prompt, then the skill list
        tools=[*run.tools],    # your tools, then load_skill
        messages=[{"role": "user", "content": question}],
    ).until_done()

Install

pip install "decimalai[anthropic]"

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

import anthropic
from decimalai.anthropic import agent_config

client = anthropic.Anthropic()
# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

question = "Hello!"
with support.run(question) as run:  # one user message, one run
    answer = client.beta.messages.tool_runner(
        model="claude-haiku-5-5",
        max_tokens=4096,
        system=run.system,     # your prompt, then the skill list
        tools=[*run.tools],    # your tools, then load_skill
        messages=[{"role": "user", "content": question}],
    ).until_done()

No DecimalAI package. The whole skill goes in every prompt, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

from pathlib import Path
import anthropic

client = anthropic.Anthropic()
skill = Path(".agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md").read_text()
reply = client.messages.create(
    model="claude-haiku-5-5",
    max_tokens=4096,
    system=f"You are a helpful agent.\n\n{skill}",
    messages=[{"role": "user", "content": "Hello!"}],
)

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

Anthropic docs

agent_config() hands your agent the skill. With no DecimalAI key it reads your project's files and sends nothing. Needs SDK 0.27 or newer.

Install

pip install "decimalai[google-genai]"
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

from google import genai
from google.genai import types
from decimalai.google_genai import agent_config

client = genai.Client()
# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")


def lookup_order(order_id: str) -> str:
    return f"Order {order_id} shipped yesterday."


# Your functions, as declarations for the model, and what answers each.
TOOLS = [{"function_declarations": [{
    "name": "lookup_order",
    "description": "Look up the status of an order.",
    "parameters_json_schema": {"type": "object", "properties": {"order_id": {"type": "string"}},
                               "required": ["order_id"]},
}]}]
FUNCTIONS = {"lookup_order": lookup_order}

question = "Where is order A1001?"
with support.run(question) as run:  # one user message, one run
    config = types.GenerateContentConfig(
        system_instruction=run.system,     # your prompt, then the skill list
        tools=[*TOOLS, *run.tool_params],  # your functions, then load_skill
    )
    contents = [{"role": "user", "parts": [{"text": run.message}]}]
    while True:
        response = client.models.generate_content(
            model="gemini-3.5-flash", contents=contents, config=config,
        )
        if not response.function_calls:
            break
        contents.append(response.candidates[0].content)
        parts = []
        for call in response.function_calls:
            # load_skill is answered by the run; your own functions by FUNCTIONS.
            # A loop of your own rather than automatic function calling, which
            # raises KeyError when the model asks for a function you did not pass.
            function = FUNCTIONS.get(call.name)
            parts.append(run.tool_result(call) or {"function_response": {
                "name": call.name, "id": call.id,
                "response": {"result": function(**(call.args or {})) if function
                             else f"There is no function named {call.name!r}."},
            }})
        contents.append({"role": "user", "parts": parts})
print(response.text)

Install

pip install "decimalai[google-genai]"

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

from google import genai
from google.genai import types
from decimalai.google_genai import agent_config

client = genai.Client()
# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")


def lookup_order(order_id: str) -> str:
    return f"Order {order_id} shipped yesterday."


# Your functions, as declarations for the model, and what answers each.
TOOLS = [{"function_declarations": [{
    "name": "lookup_order",
    "description": "Look up the status of an order.",
    "parameters_json_schema": {"type": "object", "properties": {"order_id": {"type": "string"}},
                               "required": ["order_id"]},
}]}]
FUNCTIONS = {"lookup_order": lookup_order}

question = "Where is order A1001?"
with support.run(question) as run:  # one user message, one run
    config = types.GenerateContentConfig(
        system_instruction=run.system,     # your prompt, then the skill list
        tools=[*TOOLS, *run.tool_params],  # your functions, then load_skill
    )
    contents = [{"role": "user", "parts": [{"text": run.message}]}]
    while True:
        response = client.models.generate_content(
            model="gemini-3.5-flash", contents=contents, config=config,
        )
        if not response.function_calls:
            break
        contents.append(response.candidates[0].content)
        parts = []
        for call in response.function_calls:
            # load_skill is answered by the run; your own functions by FUNCTIONS.
            # A loop of your own rather than automatic function calling, which
            # raises KeyError when the model asks for a function you did not pass.
            function = FUNCTIONS.get(call.name)
            parts.append(run.tool_result(call) or {"function_response": {
                "name": call.name, "id": call.id,
                "response": {"result": function(**(call.args or {})) if function
                             else f"There is no function named {call.name!r}."},
            }})
        contents.append({"role": "user", "parts": parts})
print(response.text)

No DecimalAI package. The whole skill goes in every prompt, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

from pathlib import Path
from google import genai
from google.genai import types

client = genai.Client()
skill = Path(".agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md").read_text()
response = client.models.generate_content(
    model="gemini-3.5-flash",
    contents="Hello!",
    config=types.GenerateContentConfig(system_instruction=f"You are a helpful agent.\n\n{skill}"),
)

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

Gemini API docs

agent_config() hands your agent the skill. With no DecimalAI key it reads your project's files and sends nothing. Needs SDK 0.27 or newer.

Install

pip install "decimalai[langchain]" langchain-openai
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

from langchain.agents import create_agent
from decimalai.langchain import agent_config

# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

agent = create_agent(
    "openai:gpt-5.4-mini",
    tools=[],                         # your tools; the middleware adds load_skill
    middleware=[support.middleware],  # your prompt, the skill list and load_skill
)
result = agent.invoke({"messages": [{"role": "user", "content": "Hello!"}]})

Install

pip install "decimalai[langchain]" langchain-openai

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

from langchain.agents import create_agent
from decimalai.langchain import agent_config

# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

agent = create_agent(
    "openai:gpt-5.4-mini",
    tools=[],                         # your tools; the middleware adds load_skill
    middleware=[support.middleware],  # your prompt, the skill list and load_skill
)
result = agent.invoke({"messages": [{"role": "user", "content": "Hello!"}]})

No DecimalAI package. The whole skill goes in every prompt, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

from pathlib import Path
from langchain.agents import create_agent

skill = Path(".agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md").read_text()
agent = create_agent("openai:gpt-5.4-mini", tools=[], system_prompt=f"You are a helpful agent.\n\n{skill}")
result = agent.invoke({"messages": [{"role": "user", "content": "Hello!"}]})

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

LangChain docs

CrewAI's own skill loader reads the installed folder. No DecimalAI account needed.

Install

pip install "decimalai>=0.16" "crewai>=1.15.27"
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

import decimalai.crewai
from crewai import Agent, Crew, Task

agent = Agent(
    role="Support", goal="Help the customer", backstory="A support agent.",
    llm=llm,                               # your own CrewAI LLM
    skills=decimalai.crewai.skills(),      # the installed folder
    tools=decimalai.crewai.skill_tools(),  # reads a skill's files, runs its scripts
)
task = Task(description="Hello!", expected_output="an answer", agent=agent)
Crew(agents=[agent], tasks=[task]).kickoff()

The same install from Python, for a notebook or a setup script. CrewAI's own skill loader reads the installed folder. No DecimalAI account needed.

Install

pip install "decimalai>=0.16" "crewai>=1.15.27"

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

import decimalai.crewai
from crewai import Agent, Crew, Task

agent = Agent(
    role="Support", goal="Help the customer", backstory="A support agent.",
    llm=llm,                               # your own CrewAI LLM
    skills=decimalai.crewai.skills(),      # the installed folder
    tools=decimalai.crewai.skill_tools(),  # reads a skill's files, runs its scripts
)
task = Task(description="Hello!", expected_output="an answer", agent=agent)
Crew(agents=[agent], tasks=[task]).kickoff()

No DecimalAI package. CrewAI's own loader reads the folder, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

from pathlib import Path
from crewai import Agent, Crew, Task

agent = Agent(
    role="Support", goal="Help the customer", backstory="A support agent.",
    llm=llm,                         # your own CrewAI LLM
    skills=[Path(".agents/skills")],
)
task = Task(description="Hello!", expected_output="an answer", agent=agent)
Crew(agents=[agent], tasks=[task]).kickoff()

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

CrewAI docs

agent_config() hands your agent the skill. With no DecimalAI key it reads your project's files and sends nothing. Needs SDK 0.27 or newer.

Install

pip install "decimalai[adk]"
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

from decimalai.adk import DecimalAIPlugin, agent_config
from google.adk.agents import LlmAgent
from google.adk.apps import App

# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

agent = LlmAgent(
    name="support",          # ADK needs a Python identifier
    model="gemini-3.5-flash",
    instruction=support.instruction,  # your prompt, then the skill list
    tools=[*support.tools],           # your tools, then load_skill
)
# DecimalAIPlugin makes each invocation of runners built from this App one trace.
app = App(name="support", root_agent=agent, plugins=[DecimalAIPlugin()])

Prefer ADK's own loader? SkillToolset(skills=decimalai.adk.skills(), ...) reads the same folder. Use one or the other: a skill delivered both ways reaches the prompt twice.

Install

pip install "decimalai[adk]"

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

from decimalai.adk import DecimalAIPlugin, agent_config
from google.adk.agents import LlmAgent
from google.adk.apps import App

# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

agent = LlmAgent(
    name="support",          # ADK needs a Python identifier
    model="gemini-3.5-flash",
    instruction=support.instruction,  # your prompt, then the skill list
    tools=[*support.tools],           # your tools, then load_skill
)
# DecimalAIPlugin makes each invocation of runners built from this App one trace.
app = App(name="support", root_agent=agent, plugins=[DecimalAIPlugin()])

Prefer ADK's own loader? SkillToolset(skills=decimalai.adk.skills(), ...) reads the same folder. Use one or the other: a skill delivered both ways reaches the prompt twice.

No DecimalAI package. The whole skill goes in every prompt, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

from pathlib import Path
from google.adk.agents import LlmAgent

skill = Path(".agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md").read_text()
agent = LlmAgent(
    name="support",
    model="gemini-3.5-flash",
    instruction=lambda context: f"You are a helpful agent.\n\n{skill}",
)

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

Google ADK docs

agent_config() hands your agent the skill. With no DecimalAI key it reads your project's files and sends nothing. Needs SDK 0.27 or newer.

Install

pip install "decimalai[pydantic-ai]"
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

from pydantic_ai import Agent
from decimalai.pydantic_ai import agent_config

# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

agent = Agent(
    "openai:gpt-4o-mini",
    name=support.name,
    tools=[],                 # your tools; the capability adds load_skill
    capabilities=[support],   # your prompt, the skill list and load_skill
)
# In a notebook or async code: result = await agent.run("Hello!")
result = agent.run_sync("Hello!")

On the Pydantic AI harness, decimalai.pydantic_ai_harness.skills(project) uses its own loader instead.

Install

pip install "decimalai[pydantic-ai]"

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

from pydantic_ai import Agent
from decimalai.pydantic_ai import agent_config

# With no DECIMAL_API_KEY this reads the skills your project lists, from disk.
support = agent_config("support", fallback="You are a helpful agent.")

agent = Agent(
    "openai:gpt-4o-mini",
    name=support.name,
    tools=[],                 # your tools; the capability adds load_skill
    capabilities=[support],   # your prompt, the skill list and load_skill
)
# In a notebook or async code: result = await agent.run("Hello!")
result = agent.run_sync("Hello!")

On the Pydantic AI harness, decimalai.pydantic_ai_harness.skills(project) uses its own loader instead.

No DecimalAI package. The whole skill goes in every prompt, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

from pathlib import Path
from pydantic_ai import Agent

skill = Path(".agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md").read_text()
agent = Agent("openai:gpt-4o-mini", instructions=f"You are a helpful agent.\n\n{skill}")
# In a notebook or async code: result = await agent.run("Hello!")
result = agent.run_sync("Hello!")

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

Pydantic AI docs

Deep Agents' own skill loader reads the installed folder. No DecimalAI account needed.

Install

pip install "decimalai>=0.16" deepagents
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

import decimalai.deepagents
from deepagents import create_deep_agent

agent = create_deep_agent(model=model, **decimalai.deepagents.skills())
agent.invoke({"messages": [{"role": "user", "content": "Hello!"}]})

The default backend reads files but has no shell. To run a skill's scripts, pass skills(backend=LocalShellBackend(...)).

The same install from Python, for a notebook or a setup script. Deep Agents' own skill loader reads the installed folder. No DecimalAI account needed.

Install

pip install "decimalai>=0.16" deepagents

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

import decimalai.deepagents
from deepagents import create_deep_agent

agent = create_deep_agent(model=model, **decimalai.deepagents.skills())
agent.invoke({"messages": [{"role": "user", "content": "Hello!"}]})

The default backend reads files but has no shell. To run a skill's scripts, pass skills(backend=LocalShellBackend(...)).

No DecimalAI package. The whole skill goes in every prompt, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

from pathlib import Path
from deepagents import create_deep_agent

skill = Path(".agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md").read_text()
agent = create_deep_agent(model=model, system_prompt=f"You are a helpful agent.\n\n{skill}")
agent.invoke({"messages": [{"role": "user", "content": "Hello!"}]})

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

Deep Agents docs

Its own skill loader reads the installed folder. No DecimalAI account needed.

Install

pip install "decimalai>=0.16" agent-framework
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

import asyncio

from agent_framework import Agent
from decimalai.agent_framework import skills

agent = Agent(client=client, instructions="You are a helpful agent.", context_providers=[skills()])
asyncio.run(agent.run("Hello!"))

It caches skills by default, so restart the process after decimalai skills update.

The same install from Python, for a notebook or a setup script. Its own skill loader reads the installed folder. No DecimalAI account needed.

Install

pip install "decimalai>=0.16" agent-framework

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

import asyncio

from agent_framework import Agent
from decimalai.agent_framework import skills

agent = Agent(client=client, instructions="You are a helpful agent.", context_providers=[skills()])
asyncio.run(agent.run("Hello!"))

It caches skills by default, so restart the process after decimalai skills update.

No DecimalAI package. The whole skill goes in every prompt, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

import asyncio
from pathlib import Path
from agent_framework import Agent

skill = Path(".agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md").read_text()
agent = Agent(client=client, instructions=f"You are a helpful agent.\n\n{skill}")
asyncio.run(agent.run("Hello!"))

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

Microsoft Agent Framework docs

Strands' own skill loader reads the installed folder. No DecimalAI account needed.

Install

pip install "decimalai>=0.16" strands-agents
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

Add it to your agent

from decimalai.strands import skills
from strands import Agent
from strands.vended_tools import file_editor, shell

agent = Agent(
    model=model,                # always pass one: the default is Amazon Bedrock
    system_prompt="You are a helpful agent.",
    tools=[file_editor, shell],
    plugins=[skills()],
)
agent("Hello!")

Strands loads an agent's skills once, so build the agent again after decimalai skills update.

The same install from Python, for a notebook or a setup script. Strands' own skill loader reads the installed folder. No DecimalAI account needed.

Install

pip install "decimalai>=0.16" strands-agents

Add it to your agent

from decimalai import skillpkg

# Writes .agents/skills and .decimal/skills.toml. Safe to run twice.
result = skillpkg.add("jeremylongshore-customerio-advanced-troubleshooting")
if result.exit_code:
    raise SystemExit(result.problems)

from decimalai.strands import skills
from strands import Agent
from strands.vended_tools import file_editor, shell

agent = Agent(
    model=model,                # always pass one: the default is Amazon Bedrock
    system_prompt="You are a helpful agent.",
    tools=[file_editor, shell],
    plugins=[skills()],
)
agent("Hello!")

Strands loads an agent's skills once, so build the agent again after decimalai skills update.

No DecimalAI package. The whole skill goes in every prompt, and nothing pins or updates it.

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Give it to your agent

from pathlib import Path
from strands import Agent

skill = Path(".agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md").read_text()
agent = Agent(model=model, system_prompt=f"You are a helpful agent.\n\n{skill}")
agent("Hello!")

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

Strands docs

Adds every file the skill has, pinned so you can update it. Cursor, Copilot, Cline and Warp read this folder by themselves.

pip install "decimalai>=0.15"
decimalai skills add jeremylongshore-customerio-advanced-troubleshooting

No Python or account. Cursor, Copilot, Cline and Warp read this folder by themselves.

Save it into your project

curl -fsSL --create-dirs -o .agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md https://app.decimal.ai/s/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Copy SKILL.md

Save it in your project, as

.agents/skills/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

Cursor and other editors docs

Fetch the file and give its text to your model as instructions. No account or package needed.

Get the file

curl -fsSL https://app.decimal.ai/s/jeremylongshore-customerio-advanced-troubleshooting/SKILL.md

Read the summary as JSON

curl -fsSL https://app.decimal.ai/s/jeremylongshore-customerio-advanced-troubleshooting.json

This gets SKILL.md only. The skill's 2 other files are not included.

Other ways to add it

Other setups docs

You don't need a DecimalAI account.

Version: v2 (v1 tested 8/14/2026)
Source: jeremylongshore/claude-code-plugins-plus-skills ↗
License: MIT

Manage it in DecimalAI

Saved prompts and skills, pinned versions, and traces of this skill in your runs. DecimalAI does not run your agent.

Claude Code reads files from your project, so DecimalAI config does not apply there.

On Claude Agent SDK: save the skill to an agent here, set DECIMAL_API_KEY, and the same code uses it with no command to run. Changes you save reach the next run with no redeploy.

On OpenAI Agents: save the skill to an agent here, set DECIMAL_API_KEY, and the same code uses it with no command to run. Changes you save reach the next run with no redeploy.

On OpenAI SDK: save the skill to an agent here, set DECIMAL_API_KEY, and the same code uses it with no command to run. Changes you save reach the next run with no redeploy.

On Anthropic: save the skill to an agent here, set DECIMAL_API_KEY, and the same code uses it with no command to run. Changes you save reach the next run with no redeploy.

On Gemini API: save the skill to an agent here, set DECIMAL_API_KEY, and the same code uses it with no command to run. Changes you save reach the next run with no redeploy.

On LangChain: save the skill to an agent here, set DECIMAL_API_KEY, and the same code uses it with no command to run. Changes you save reach the next run with no redeploy.

On CrewAI: set DECIMAL_API_KEY and add decimalai.init(crewai=True) to record runs and skill use. The skill version stays in your repo.

On Google ADK: save the skill to an agent here, set DECIMAL_API_KEY, and the same code uses it with no command to run. Changes you save reach the next run with no redeploy.

On Pydantic AI: save the skill to an agent here, set DECIMAL_API_KEY, and the same code uses it with no command to run. Changes you save reach the next run with no redeploy.

On Deep Agents: set DECIMAL_API_KEY and add decimalai.init(langchain=True) to record runs and skill use. The skill version stays in your repo.

On Microsoft Agent Framework: set DECIMAL_API_KEY and add decimalai.init(otel=True, agent_name="support") to record runs and skill use. The skill version stays in your repo.

On Strands: set DECIMAL_API_KEY and add decimalai.init(otel=True, agent_name="support") to record runs and skill use. The skill version stays in your repo.

Editors read files from your project, so DecimalAI config does not apply there.

Anywhere else: record a use with decimalai.log_skill_activation() inside a trace.

Use this skill

SKILL.md

Customer.io Advanced Troubleshooting

Output

A minimal redacted root-cause record with affected environment, correlation IDs, evidence, mitigation, owner, and follow-up action.
A tested recovery that avoids duplicate delivery, lost consent state, or disclosure of recipient data.

Examples

When a production campaign appears delayed, compare aggregate queue/acceptance metrics with a synthetic control event, inspect the workflow/template version and opaque correlation ID, and apply the documented pause or rollback if customer impact is confirmed. Escalate with a redacted bundle; do not export recipient lists or replay the whole campaign until idempotency and consent are verified.

Overview

Advanced debugging techniques for complex Customer.io issues: systematic investigation framework, API debug client, user profile analysis, campaign/broadcast debugging, network diagnostics, and incident response runbooks.

Prerequisites

Access to Customer.io dashboard (admin recommended)
Application logs access
curl for API testing

Troubleshooting Framework

For every issue, answer these five questions first:

What is the expected vs actual behavior?
When did the issue start? (Check deploy history, CIO status page)
Who is affected — one user, a segment, or everyone?
Where in the pipeline — API call, delivery, or rendering?
How often — every time, intermittent, or one-time?

Instructions

Step 1: API Debug Client

// lib/customerio-debug.ts
import { TrackClient, APIClient, RegionUS } from "customerio-node";

export class DebugCioClient {
  private track: TrackClient;

  constructor() {
    this.track = new TrackClient(
      process.env.CUSTOMERIO_SITE_ID!,
      process.env.CUSTOMERIO_TRACK_API_KEY!,
      { region: RegionUS }
    );
  }

  async debugIdentify(userId: string, attrs: Record<string, any>) {
    console.log(`\n--- Debug: identify("${userId}") ---`);
    console.log("Attributes:", JSON.stringify(attrs, null, 2));

    const start = Date.now();
    try {
      await this.track.identify(userId, attrs);
      const latency = Date.now() - start;
      console.log(`Result: SUCCESS (${latency}ms)`);
      return { success: true, latency };
    } catch (err: any) {
      const latency = Date.now() - start;
      console.log(`Result: FAILED (${latency}ms)`);
      console.log(`Status: ${err.statusCode}`);
      console.log(`Message: ${err.message}`);
      console.log(`Body: ${JSON.stringify(err.body ?? err.response)}`);
      return { success: false, latency, statusCode: err.statusCode, message: err.message };
    }
  }

  async debugTrack(userId: string, name: string, data?: any) {
    console.log(`\n--- Debug: track("${userId}", "${name}") ---`);
    console.log("Data:", JSON.stringify(data, null, 2));

    const start = Date.now();
    try {
      await this.track.track(userId, { name, data });
      const latency = Date.now() - start;
      console.log(`Result: SUCCESS (${latency}ms)`);
      return { success: true, latency };
    } catch (err: any) {
      const latency = Date.now() - start;
      console.log(`Result: FAILED (${latency}ms)`);
      console.log(`Status: ${err.statusCode}`);
      console.log(`Message: ${err.message}`);
      return { success: false, latency, statusCode: err.statusCode };
    }
  }
}

Step 2: User Investigation Script

#!/usr/bin/env bash
set -euo pipefail
# scripts/investigate-user.sh <user-id>

USER_ID="${1:?Usage: investigate-user.sh <user-id>}"
SITE_ID="${CUSTOMERIO_SITE_ID:?Missing CUSTOMERIO_SITE_ID}"
API_KEY="${CUSTOMERIO_TRACK_API_KEY:?Missing CUSTOMERIO_TRACK_API_KEY}"

echo "=== Investigating User: ${USER_ID} ==="
echo ""

# 1. Check if user exists (try to identify with minimal data)
echo "--- API Connectivity Test ---"
HTTP_CODE=$(curl -s -o /dev/null -w "%{http_code}" \
  -u "${SITE_ID}:${API_KEY}" \
  -X PUT "https://track.customer.io/api/v1/customers/${USER_ID}" \
  -H "Content-Type: application/json" \
  -d '{"_debug_check":"true"}')
echo "Track API for user: HTTP ${HTTP_CODE}"

echo ""
echo "--- Dashboard Checklist ---"
echo "Check the following in Customer.io dashboard:"
echo "1. People > Search '${USER_ID}'"
echo "   - Does profile exist?"
echo "   - Does it have an email attribute?"
echo "   - Is there a 'Suppressed' badge?"
echo ""
echo "2. Activity tab:"
echo "   - Are events being received?"
echo "   - Any bounce/complaint events?"
echo "   - Last identify timestamp correct?"
echo ""
echo "3. Segments tab:"
echo "   - Which segments does user belong to?"
echo "   - Does segment match campaign audience?"
echo ""
echo "4. Campaigns > Find relevant campaign:"
echo "   - Is campaign status Active?"
echo "   - Does trigger event match?"
echo "   - Check 'Messages' tab for delivery attempts"

Step 3: Campaign Debugging

Common campaign issues and their investigation path:

Symptom	Check First	Then Check
Campaign not triggering	Event name match (case-sensitive)	Campaign status (Active?)
User not matched	Segment conditions	User attributes match segment?
Email not delivered	User has `email` attribute	Bounce/suppression status
Liquid template broken	`message_data` has all required fields	Preview with real data in dashboard
Wrong email content	Correct campaign version is Active	Template variables populated
Delayed sends	Campaign "Wait" steps	Queue backlog in Customer.io

// Programmatic campaign debug
async function debugCampaignTrigger(
  userId: string,
  eventName: string,
  eventData: Record<string, any>
) {
  const debug = new DebugCioClient();

  console.log("=== Campaign Trigger Debug ===\n");

  // 1. Can we identify the user?
  const identifyResult = await debug.debugIdentify(userId, {
    _debug_campaign_check: true,
  });

  if (!identifyResult.success) {
    console.log("\nBLOCKER: Cannot identify user. Fix auth first.");
    return;
  }

  // 2. Can we track the event?
  const trackResult = await debug.debugTrack(userId, eventName, eventData);

  if (!trackResult.success) {
    console.log("\nBLOCKER: Cannot track event. Check error above.");
    return;
  }

  console.log("\n=== API Side OK ===");
  console.log("If campaign still not triggering, check in dashboard:");
  console.log(`1. Event name: "${eventName}" (must match exactly, case-sensitive)`);
  console.log("2. Campaign status: must be Active (not Draft/Paused)");
  console.log("3. Campaign audience: user must match segment/filter");
  console.log("4. Campaign frequency: check if user already received");
  console.log("5. Suppression: check if user is suppressed");
}

Step 4: Network Diagnostics

#!/usr/bin/env bash
set -euo pipefail
# scripts/cio-network-diag.sh

echo "=== Customer.io Network Diagnostics ==="
echo ""

# DNS resolution
echo "--- DNS Resolution ---"
for host in track.customer.io api.customer.io status.customer.io; do
  IP=$(dig +short "$host" 2>/dev/null | head -1)
  echo "${host}: ${IP:-FAILED}"
done

echo ""

# TLS check
echo "--- TLS Certificate ---"
echo | openssl s_client -connect track.customer.io:443 -servername track.customer.io 2>/dev/null \
  | openssl x509 -noout -subject -issuer -dates 2>/dev/null \
  || echo "TLS check failed"

echo ""

# Latency test
echo "--- Latency (5 samples) ---"
for i in $(seq 1 5); do
  LATENCY=$(curl -s -o /dev/null -w "%{time_total}" "https://track.customer.io")
  echo "Request ${i}: ${LATENCY}s"
done

echo ""

# Status page
echo "--- Platform Status ---"
curl -s "https://status.customer.io/api/v2/status.json" \
  | python3 -c "import sys,json; d=json.load(sys.stdin); print(f'Status: {d[\"status\"][\"description\"]}')" \
  2>/dev/null || echo "Could not fetch status"

Step 5: Incident Response Runbooks

P1 — Complete outage (all API calls failing):

Check https://status.customer.io — is Customer.io down?
If CIO is up: check your credentials (rotate if compromised)
Enable circuit breaker to stop retries hitting a dead endpoint
Switch to fallback queue (events stored in Redis/Kafka)
Notify affected teams
When restored: drain fallback queue, verify event delivery

P2 — High error rate (>5% failures):

Check error breakdown: which status codes?
If 429: reduce concurrency, check rate limiter config
If 5xx: check CIO status page, enable backoff
If 401: credentials may have been rotated — check secrets manager
Monitor error rate — escalate to P1 if not recovering

P3 — Delivery issues (messages not arriving):

Verify user has email attribute (People > user profile)
Check suppression status (Suppressed badge)
Check bounce history (Activity tab > filter bounces)
Verify sending domain (Settings > Sending Domains)
Check campaign is Active, trigger event matches
Review spam folder and email headers

P4 — Webhook processing failures:

Verify webhook endpoint is publicly accessible
Check signature verification (secret matches dashboard?)
Review webhook event logs for parsing errors
Check queue health if using async processing
Verify Customer.io IP allowlist if using firewall

Diagnostic Commands

# Quick API health check
curl -s -u "$CUSTOMERIO_SITE_ID:$CUSTOMERIO_TRACK_API_KEY" \
  -X PUT "https://track.customer.io/api/v1/customers/health-check" \
  -H "Content-Type: application/json" \
  -d '{"_diag":true}' \
  -w "\nHTTP: %{http_code} Time: %{time_total}s\n"

# Check App API
curl -s -H "Authorization: Bearer $CUSTOMERIO_APP_API_KEY" \
  "https://api.customer.io/v1/campaigns" \
  -w "\nHTTP: %{http_code}\n" | head -5

# Platform status
curl -s "https://status.customer.io/api/v2/status.json" | python3 -m json.tool

Error Handling

Issue	Solution
Intermittent 5xx	Transient — retry with backoff handles it
Consistent 401 after deploy	Credentials changed — check env vars and secrets
User receiving duplicate messages	Event deduplication or campaign frequency cap
Webhook events stop arriving	Check endpoint health, CIO IP allowlist, SSL cert validity

Resources

Next Steps

After troubleshooting, proceed to customerio-reliability-patterns for fault tolerance.

When it activates

Automatically, when a task matches. Use when diagnosing complex delivery issues, investigating campaign failures, or running incident playbooks. Trigger: "debug customer.io", "customer.io investigation", "customer.io troubleshoot", "customer.io incident", "customer.io not delivering".

About this skill

Automatic

Marketing & Content pack

SkillSafety

✓ 3 of 3 passed

Code scan15 of 15 checks clean

0 critical · 0 warning · 0 info — scanner v8 — 10/23/2026

View 15 scanner checks

live_secretremote_code_executionreverse_shelldata_exfiltrationssrf_metadataagent_snoopinganti_refusaldestructive_commandsobfuscated_unicodeunicode_homoglyphopaque_blobsuspicious_urltool_overreachtrigger_abuseprompt_injection_phrasing

IntentSafe

LLM judge · does the skill do what it claims

ContentClean

LLM judge · policy & harmful-content review

Source

Imported

jeremylongshore / claude-code-plugins-plus-skills

skills/.curated/customerio-advanced-troubleshooting/SKILL.md

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License MITImported 10/23/2026Version v2Bundled 2 files

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jeremylongshore/customerio-debug-bundleCollect Customer.io debug evidence for support tickets. Use when creating support requests, investigating delivery failures, or documenting integration issues. Trigger: "customer.io debug", "customer.io support ticket", "collect customer.io logs", "customer.io diagnostics".Close match+32 pts pass-rate lift

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Customer.io Advanced Troubleshooting

Output

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Overview

Prerequisites

Troubleshooting Framework

Instructions

Step 1: API Debug Client

Step 2: User Investigation Script

Step 3: Campaign Debugging

Step 4: Network Diagnostics

Step 5: Incident Response Runbooks

Diagnostic Commands

Error Handling

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