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Get Started Free →mkurman/churn-prevention
When the user wants to reduce churn, build cancellation flows, set up save offers, recover failed payments, or implement retention strategies. Also use when the user mentions 'churn,' 'cancel flow,' 'offboarding,' 'save offer,' 'dunning,' 'failed payment recovery,' 'win-back,' 'retention,' 'exit survey,' 'pause subscription,' 'involuntary churn,' 'people keep canceling,' 'churn rate is too high,' 'how do I keep users,' or 'customers are leaving.' Use this whenever someone is losing subscribers o
Passed 18 of 22 test cases with the skill, and 9 of 22 without it.
and 8 more in the full report
9 fixed9 passed either way4 still failing0 broke
Tokens, turns and time describe resource use, not a dollar price.
One of 9 test cases the skill fixed. Same model, same prompt, with and without the skill.
When tracking account risk signals, after how many hours of an unresolved customer support ticket should an automated proactive escalation occur?
| Checked | Without skill | With skill |
|---|---|---|
| Trigger proactive customer success outreach when a support ticket remains unresolved for 48 hours. | Missed | Passed |
The instructions your model reads when the skill loads.
---|-------|----------| | Voluntary | Customer chooses to cancel | Cancel flows, save offers, exit surveys | | Involuntary | Payment fails | Dunning emails, smart retries, card updaters |
Voluntary churn is typically 50-70% of total churn. Involuntary churn is 30-50% but is often easier to fix.
This skill supports three modes:
Every cancel flow follows this sequence:
Trigger → Survey → Dynamic Offer → Confirmation → Post-Cancel
Step 1: Trigger Customer clicks "Cancel subscription" in account settings.
Step 2: Exit Survey Ask why they're cancelling. This determines which save offer to show.
Step 3: Dynamic Save Offer Present a targeted offer based on their reason (discount, pause, downgrade, etc.)
Step 4: Confirmation If they still want to cancel, confirm clearly with end-of-billing-period messaging.
Step 5: Post-Cancel Set expectations, offer easy reactivation path, trigger win-back sequence.
test cases passed, vs 9 / 22 without
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